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Ildhund
Inspiring
August 7, 2009
Question

Email notifications: deleted or moved posts

  • August 7, 2009
  • 2 replies
  • 9108 views

I got this notification from the Indesign forum this morning:

From: John Boyden

Date: 07 August 2009 03:53

orums.adobe.com/community/general/forum_comments]. The mod there collects bugs and this one sounds juicy.

Since I didn't get notification of my reply, I visited the forum to see what had happened, and there's no sign of either post. I suppose the OP might have deleted it - although he might have waited a few more hours before changing his mind. Or a mod might have done so since it was OT for the forum it was posted in. Either way, it's a frustrating business for someone who goes to the trouble of responding, and I don't think it would be too difficult for the forum to bounce a message like mine straight away with a note that the message I was responding to has been deleted. If it's been moved, then the response should follow it.

Noel

    This topic has been closed for replies.

    2 replies

    J
    Jochem van Dieten
    Inspiring
    August 8, 2009

    When a thread is moved to a new location and you have email post permissions in that new location (both post permissions and are subscribed to it), email replies should work.

    When a thread is locked or deleted, you should get a reply to your email telling you that your message was not added. That last part currently does not work. This was reported as a bug to Jive on April 10th. Jive scheduled the bugfix for CS-13407 for the 2.5.13 release in June. I can see in the Jive bugtracker it has not been fixed yet and is not scheduled for the August or September releases either.

    I parked your other messages about this. Are you having problems with the (in)famous repeatedemail big?

    I
    IldhundAuthor
    Inspiring
    August 8, 2009

    Looks like it. This is what happened:

    I used my client's 'forward' function to copy my original message (the one that never showed because the OP had been deleted or moved), added my comments and sent it to this forum at 10.14 UTC. When it still hadn't appeared several hours later (my posts typically show up within five or ten minutes), I surmised that the forum didn't like the 'Fw:' in the subject line. So I edited my sent post and sent it again at 16.20 UTC. This one finally showed up garbled at 22.54 UTC, and now looks to be repeating. There is clearly a trigger in the message that causes Jive to omit part of it, and the SDA syndrome kicks in. This is what my message looked like, with the excised part in red:

    I thought the possibility that the upgrade to 10.5.8 with Safari 4.02 might cause problems for forum users could be interesting.

    Can you identify the trigger, so that I know to avoid it in the future?

    Sorry to cause so much bother.

    Noel

    J
    Jochem van Dieten
    Inspiring
    August 8, 2009

    OK, I'll kill any further repetitions when they come in. That should only last for 2 more days since Jive changed the configuration of the email queue.

    Not sure on the trigger for the repetition, but the trigger for the display issues in the use of square brackets. Jive has officially removed support for Wiki syntax from the system, but they didn't actually remove the code. Fix was scheduled for July by Jive, but will be in September at the earliest. And then we still have to wait for Adobe to update.

    MichaelKazlow
    MichaelKazlow
    Legend
    August 8, 2009

    I don't think it would be too difficult for the forum to bounce a message like mine straight away with a note that the message I was responding to has been deleted. If it's been moved, then the response should follow it.

    You are assuming both a well designed and well implemented forum. Both assumptions might be unwarranted.

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