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rogilman
Participating Frequently
June 30, 2009
Question

Error message after opening .PDFs

  • June 30, 2009
  • 3 replies
  • 4626 views

I don't why changing a motherboard and loading new drivers would cause a problem, but since doing so today, about 10-15 seconds after opening a .pdf file from an email attachment or website, there is the following message: "Adobe Acrobat 8 Professional cannot be launched at this time.  You must launch at least one other suite component (such as Adobe Photoshop) before launching Acrobat 8 Professional."  I have CS3.  Any ideas?  Thanks.

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    3 replies

    A
    Anonymous
    July 1, 2009

    Activation is tied to a combination of CPU and Hard drive. So if you change either of those 2 things you basically have a new computer according to Adobe.

    A
    Anonymous
    July 1, 2009

    Can you open photoshop?

    As you know with Windows if you change out a motherboard, add RAM, or extra hard drive Windows Licensing Service will kick in due to the change (sometimes as different hardware carries a different count score). Same thing goes for Adobe licensing software. Anytime a motherboard or hard drive is replaced it no longer matches what was recorded in the prior licensing. Best thing to do is de-activate the software before the motherboard or hard drive change. Then re-activate when all is said and done.

    R
    rogilmanAuthor
    Participating Frequently
    July 1, 2009

    No, I wasn't aware of the reactivation Adobe required after a motherboard change.  Just noticed MS Office does too.  Opening Photoshop and reactivating there solved it.  Too bad the error message isn't a bit more specific as to why another suite component has to be opened.  Thanks!

    A
    Anonymous
    July 1, 2009

    Welcome.

    Kath-H
    Kath-H
    Inspiring
    June 30, 2009

    Wrong forum, I'm afraid. This is the forum for talking about the forums. I'd guess you need either the Acrobat forum or a suite forum.

    R
    rogilmanAuthor
    Participating Frequently
    July 1, 2009

    That was my initial thought, then I saw what looked like a few help requests.  Unfortunately, I've found - and am finding again - that my chances of getting an answer to a question like this on those forums you suggest are about the same as my becoming Pope.

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