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chooseysusie666
Participant
May 22, 2013
Question

forced to buy entire Creative Cloud monthly membership

  • May 22, 2013
  • 3 replies
  • 11024 views

here is a transcript of a conversation I had with the adobe sales team today – surely we are not alone in thinking that this is unacceptable?

You are now chatting with 'Vani'

Vani: Hello! Welcome to Adobe Customer Service.

Suzi: Hi

Vani: Hi Suzi

Suzi: I spoke with your colleague earlier who tried to transfer me to sales but I got disconnected This is what I need a quote on for aAdobe Cloud: we have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well.

Vani: Thank you for the information, I will be more than happy to help you.

Vani: I understand that you need assistance on purchase, am I correct?

Suzi: can you transfer me to sales or provide me with a valid email address that I can contact someone in sales who could provide me with a quote please as I am going round in circles on the website.

Vani: Sure, just to confirm, would you like to purchase creative cloud?

Suzi: I want to get a quote for our team before purchasing – like I said we have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well. So I need to see if it is possible to tailor the creative cloud purchase to suit our needs.

Vani: Thank you, please stay online, I am transferring the chat to sales team.

Suzi: OK

Please wait while I transfer you to an operator at Adobe Sales.

You are now chatting with 'Preston' at Adobe Sales.

Preston: Hi, may I have your first name please?

Suzi: Hi Preston we got cut off earlier as I was busy for just a few mins

Suzi: Suzi

Preston: Hello Suzi

Suzi: Hi

Preston: Greetings!

Preston: How can I assist you  in purchasing Adobe Products today?

Suzi: I want to get a quote for our team before purchasing. We have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well. So I need to see if it is possible to tailor the creative cloud monthly purchase to suit our needs.

Preston: Suzi, based on what you have mentioned regarding your team, I highly recommend that you purchase the Cloud team where you will have access to all the latest versions of Adobe software.

Preston: Creative Cloud for Teams is a new offering for groups and organizations who want to easily manage volume purchases of Creative Cloud licenses for multiple seats or users.

Suzi: We don't need all of the applications for our team! only 1 seat needs the web applications. Can we just have the equivelent of design standard for 8 seats and the equivelent of design premium for 1?

Preston: The Design Standard CS6 will at just £1238.40 per copy and the Design & Web Premium CS6 will cost you £1810.80.

Preston: cost*

Suzi: Yes but thats only CS6 what happens after that???

Preston: We plan to sell CS6 for use on supported platforms indefinitely. Adobe will continue to make Creative Suite 6 available as a perpetual software license, and will provide bug fixes and security updates as necessary.

Suzi: Are you telling me that CC only ships as Adobe CLoud monthly for all applications – in affect forcing us to have all of the applications at an expensive monthly fee whan we don't need them all???

Preston: Our vision for Creative Cloud is beyond just offering our creative applications for download. We're building a platform that lets you work when and where you want, and makes the community a key part of the creative process.

Preston: Enabling cloud-based workflows is a main area of focus for this and future releases, with the goal of making it easier to work across multiple machines and devices, as well as allowing collaboration and discovery within the creative community.

Suzi: You're not answering my question directly Preston – does this mean that in the future its all apps or nothing on the cloud based membership?

Suzi: its a very expensive monthly fee for Creative Cloud snd i'm sure our company will not be alone in requsting only the applications it needs and so therefore hopefully reducing the monthly cost per seat?

Preston: Well since you don't want to use the Cloud based software then you can purchase the CS6 full version which is available online now.

Suzi: and then what!?

Suzi: we don't want to be left behind but we shouldn't be forced to pay membership for certain apps that we simply won't use!?

Preston: I really understand your concern however it is not in our hand as we are only a sales representatives here.

Suzi: So lets be clear hear then We either take ful lmembership and a whole load of apps that we will never use or we are stuck with CS6 and thats the only options?

Suzi: Is there anyone at Adobe that we can voice our concerns with about this please?

Suzi: hello?

Suzi: Are you there?

Preston: Adobe plan to sell CS6 for use on supported platforms indefinitely. Adobe will continue to make Creative Suite 6 available as a perpetual software license.

Preston: Please click here to view more information.

Suzi: Yes but we want to have the latest versions of the Adobe DESIGN suite and it seems that unless we take all of the CLoud apps we won't be able to move forward – is that the case – please answer this directly please?

Suzi: I have read the info on CS6 that is not what i'm asking...

Preston: Yes, the upgrade path will be available only through Cloud now.

Preston: As CC will be replacing the CS version.

Suzi: But only if we take monthly subscription to all of the Creative Cloud applications right?

Preston: Yes, you are right, you need to upgrade to Creative Cloud to have the access to all the latest versions when Adobe releases it.

Suzi: That my friend is ridiculous profiteering by Adobe and I can't believe they are making us purchase membership for software we will not use. Is there someone at Adobe I can voice these concerns with please?

Your chat transcript will be sent to suzi@storyuk.com at the end of your chat.

Suzi: Is there someone at Adobe I can voice these concerns with please? email adress would be appreciated.

Suzi: hello are you still there?

Preston: Suzi, I am sorry to tell you that we don't have the access to send you an email address however you can share with your feed back so that I provide it to them.

Thank you for chatting with us today.

    This topic has been closed for replies.

    3 replies

    D
    D Sam Hartman
    Participating Frequently
    June 30, 2013

    My fav part is this

    "Preston: Yes, the upgrade path will be available only through Cloud now."

    LOL path? What path? what rewards do long term users get after their measly year for 30% less? What a joke.

    B
    BlogHealthy
    Participant
    July 15, 2013

    Isn't adobe services are cloud based now? I wanted to get one for my blog  if its like that...

    Thanks...

    Phillip M Jones
    Phillip M Jones
    Inspiring
    May 22, 2013

    Suzi I am afraid this is the way it is. All the Chat people seems as if they are still going to elementary school. The refuse to give a straight up direct answers until you have repeated yourself for the 20th time, and ready to bust a gut.

    I had a similar experience myself just trying ask whether I could pay by direct deposit from my Bank so I wouldn't tie up a Credit card I could use for nothing else in Perpetuity. Plus the fact if you wish not to continue its one more PIA (Pain in the Backend) stop a Payment through a Credit card company You have to put the charges in dispute and its up to the CC company to decide if they (the company) keep you money or give it back.  (I've went through that. the vendor is always in control.) With a Bank you tell vendor you no longer need service and, the Bank you no longer use service and they kill the auto Debt.

    Its another way for companies to dig into your pockets even when you no longer need a service.  I found out not by Adobe, but a Fellow forum user that dug a obscure document, I'm not sure adobe even knows about.  I even asked if I could pre-pay for 12 month service because it's easier to come up with that than paying a Monthly charge.  I received resounding. "NO!"

    when we terminated the conversation When I said thank you for your time. I didn't so much as a Your Welcome. It was just BYE!

    I can tell you you have no choice in the matter it’s the new Design /Web package or nothing I think you can DreamWeaver alone.

    And they make no allowance to Non-Profits including Churches. They do claim they have an education Package.

    the_wine_snob
    the_wine_snob
    Inspiring
    May 22, 2013

    Phillip,

    Many feel your pain. There is a TV commercial (regional? national? local?) for a particular bank (will not list its name, but it begins with A), where the theme is, to paraphrase, "We replaced the people in a business with a blender. Customers were not pleased." The visuals are of customers at a dry cleaning store, hitting the blender's buttons, and looking very frustrated at not being able to speak to a real person. Obviously, that bank claims that one CAN speak to a real person.

    I wonder if maybe Adobe has used an electric can opener, instead of a blender?

    I will say that Adobe does have Live Chat, where my bank (VIP patron for a decade) does not - to speak with a person, I must drive to a branch and do so. At least now, my wife's office is in one of that bank's main offices, so all she has to do is take the elevator down 14 floors.

    Good luck to all of us, as the CC concept shakes out. I feel badly for Adobe patrons, on one side, and badly for Adobe on the other. I worry that they did not think things through completely, and might have been led astray by accountants.

    Hunt

    Phillip M Jones
    Phillip M Jones
    Inspiring
    May 22, 2013

    Bill Hunt wrote:

    Phillip,

    ---------

    Good luck to all of us, as the CC concept shakes out. I feel badly for Adobe patrons, on one side, and badly for Adobe on the other. I worry that they did not think things through completely, and might have been led astray by accountants.

    Hunt

    Exactly they are either incompent or too lazy to figure out how keep Hard copies, to allow Bank auto debit (safer than CC)  or if payment once a year would be better for some.

    A
    Anonymous
    May 22, 2013

    This is an old story, many posts on this subject, join in on one or 20.

    C
    chooseysusie666Author
    Participant
    May 22, 2013

    Thanks Curt,  I will.    So ANGRY!!

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