A

Anonymous

Question

Forum fails to deliver email notifications

Forum|Forum|13 years ago
August 14, 2012
3 replies
6773 views

I am no longer receiving email notifications from the Photoshop Forum, even though my settings are unchanged. Why not? How am I supposed to know when someone responds to my post?

This topic has been closed for replies.

dowbright

Known Participant

I click notiications on for everything in my list. Nothing. I click notifications off. Nothing. I get no email from my forum stuff, ever, and never have. Not a one, EVAH!

Sales letters? Oh, yeah. The only support place I'm more fed up with (for paid services/products) is Skype. They stink almost as badly as Adobe, but not quite. Because I spend a lot more money here, you know? So it hurts worse.

adobe-admin

Legend

Your account is subscribed to get email notifications in 23 threads, but no full forum spaces. If there have been new replies to any of those threads since you clicked on Receive Email Notifications you should be getting email from forums_noreply@adobe.com. Can you check your spam filter to see if they are getting caught up there? I received your post via email notification and am replying to it via email.

Thanks!

Sandee Cohen

Legend

Hi Terri,

I'm having the same problem. I've subscribed to the Photoshop for Beginners forum, but aren't getting any emails.

adobe-admin

Legend

Gary, yes, Stop Notifications means that at some point you clicked on the Receive Notifications link. Clicking it again will turn them off.

Hi Sandee.

You are subscribed to 3 forums. Are you getting any notifications from the other two?

Sandee Cohen

Legend

I have spoken to two Adobe people who have told me that the forums are indeed sending me emails, but I'm not getting them.

They say this is probably a problem with me ISP. This confuses me. It doesn't make sense to me that I would get email from other parts of adobe.com such as apartners@adobe.com or prforums@adobe.com, but not forums_noreply@adobe.com.

Also, if it is my ISP, shouldn't I still see those emails on my mac.com webmail service? The email is sent directly to mac and then my Mail client fetches the emails.

Also, if it's my ISP, wouldn't I be able to see the emails on my smartphone. It doesn't use my ISP at all.

If anyone has insight as to what organization I should try to contact (Apple and Time/Warner are both megaliths that I'd rather not tilt at without reason), could you let me know?

A

Anonymous

I am still not getting any email notifications from the forum.

the_wine_snob

Inspiring

Gary,

This is the opposite of what we usually see, where a subscriber is getting e-mail notifications, that they do not want, and do not understand why they are getting them.

However, what you describe is not unheard of. One MOD recently reported similar to what you describe.

As a test, in your Profile, turn OFF all e-mail notification, and then exit from the browser. Open your browser, go to your Profile, and recheck the e-mail notifications, that you want. Test.

Good luck, and maybe John C. (Adobe-Admin) will have some other tips for you.

Hunt

A

Anonymous

I am not sure how this works. Do you mean to delete the entire list of posts I am following? There are a lot of them. Isn't there a global setting? I *always* want to be notified of further posts to a thread I have posted in. It used to be that way. Adobe has changed this forum too many times, and not for the better.

Update: Just a thought: If there is no global setting, then I may simply not have noticed the new procedure, and I have probably been failing to select email notifications for newer threads.

Message was edited by: Gary Politzer

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