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Nancy OShea
Community Expert
Community Expert
January 24, 2020
Answered

Forum is unusably slow

  • January 24, 2020
  • 7 replies
  • 2374 views

Currently 80-120 second delays for redirecting to stats.adobe.com.  Really?   I'm just moving between boards here.   And this new notice is so embarrassingly amateurish as not to be believed.  

 

 

 

This topic has been closed for replies.
Correct answer axmelissarios1

Hi Nancy, just following up that the performance degradation issue was resolved around 2:30 pm PT. Thanks for the report.

7 replies

John T Smith
Community Expert
Community Expert
February 16, 2020

Today, Feb 16, forum is MUCH faster to load... don't know yet about posting a reply, will see how long this takes to process

 

Added... about 2 seconds to post a reply... I don't know what changed behind the scenes, but speed is now acceptable

Ann Bens
Community Expert
Community Expert
February 17, 2020

It is getting better.

John T Smith
Community Expert
Community Expert
February 7, 2020

Down speed 319 - Up 18 - via Xfinity cable modem

 

I don't have a stopwatch, but NO other site I visit is as slow as these forums

Just Shoot Me
Legend
February 7, 2020

John T do you have a Smart phone? If you do you have a Stop Watch.

Peru Bob
Community Expert
Community Expert
February 6, 2020

I keep another tab open and am able to view and answer three other threads from a non-Adobe forum while I wait for the next Adobe forum page to open, so it isn't my slow internet connection.

Just Shoot Me
Legend
February 6, 2020

Is the server system this forum runs on using some kind of DIAL UP CONNECTION?

It certainly can't be a Broaddband connection to the Net.

Ann Bens
Community Expert
Community Expert
February 6, 2020

Forum is super slow, beyond a point it is quite unusuable.

Nancy OShea
Community Expert
Community Expert
February 6, 2020

I don't mean to beat a dead horse but the problem is not fixed.  Page load latencies are worse than ever. 

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Legend
January 27, 2020

NOT Fixed at all. Pages load extrememly slow. Some times I get site can't be reached errors.

Every other, and I mean EVERY OTHER, site Snaps up on my screen.

Community Expert
January 27, 2020

Extremely slow and I have a fibber connection that is 90+ Mbps up and down. Adobe.com loads in under 2 seconds. The user guide loads in under 3 seconds all the time. Learn AE. Just loading this forum takes 30 seconds or more most of the time and if I leave the site and come back I'm always logged out. To login again takes well over 30 seconds every time. Once I have the forum open clicking on a thread takes 15 to 20 seconds. When I'm writing a reply it is taking a very long time to upload screenshots. It seems like the forum is slowing down every day. This slow down is consistent on Chrome, Safari, Firefox, and my IOS mobile devices. The new Brave browser is still slow but it is about twice as fast as the other browsers. I'm guessing it is faster because Brave blocks about everything by default.

 

By contrast, Linkedin loads up in about 3 seconds, it takes about 3 seconds to add a post, and images are uploaded almost instantly. Something is either rotten with the code or the servers. Because the Brave browser is consistently faster than the other browsers II think it is probably a problem with all of the scripts that are running. I count about 40. This needs to be addressed soon.

Nancy OShea
Community Expert
Community Expert
January 28, 2020

I'm not blaming Khoros for these latency issues.  The DIY site builder called Weebly uses the same Khoros forum platform.  Their boards and posts don't take 200 seconds to load. And they're not suffocating their system with a boat load of data tracking scripts. 

https://community.weebly.com/

 

 

Nancy O'Shea— Product User & Community Expert
axmelissarios1
Community Manager
Community Manager
January 24, 2020

Hi Nancy, we're aware and are working on a solution. Thanks for the report!

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
axmelissarios1
Community Manager
axmelissarios1Community ManagerCorrect answer
Community Manager
January 25, 2020

Hi Nancy, just following up that the performance degradation issue was resolved around 2:30 pm PT. Thanks for the report.

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
JJMack
Community Expert
Community Expert
January 28, 2020

slow slow slower

JJMack