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unsalted21
Participating Frequently
June 22, 2016
Answered

Forum problems logging in and creating discussion

  • June 22, 2016
  • 1 reply
  • 1132 views

It's been a while since I logged in and when I tried in Firefox 45 ESR it wouldn't let me login. I went to forums.adobe.com/welcome and clicked sign in and it redirected me to

https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?client_redirect=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fredirect%2Fforums2%3Fclient_redirect%3Dhttps%3A%2F%2Fforums.adobe.com%2Fadobe_login&client_id=forums2&scope=AdobeID%2Copenid%2Cadditional_info.screen_name%2Cupdate_profile.screen_name&display=web_v2&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2Fforums2%3Fredirect_uri%3Dhttps%3A%2F%2Fforums.adobe.com%2Fadobe_login&flow_type=token&dc=false&callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2Fforums2%2FAdobeID%2Ftoken%3Fredirect_uri%3Dhttps%3A%2F%2Fforums.adobe.com%2Fadobe_login%3Freferer%3Dhttps%3A%2F%2Fforums.adobe.com%2Fwelcome&locale=en

So I attempt to login it gives me a download for login.do:

It's reproducible, I tried several times. Next I tried the latest Chrome, and there I was able to login with no problem. Then I wanted to start a discussion in the flash player community so I clicked the 'Start a new discussion' link but that link is nothing but a link to the same flash player community page. I click it and it brings me right back:

There's only one working 'start a new discussion' link, and it's at the bottom of the page.

Finally, finding just where I should post these technical issues to took way too long. Adobe has a myriad of forums and it didn't help that every time I went to view what sub-forums were available, and clicked the 'Back to xxxx' link it just reset the list and put me back at the top, and the content has to be re-downloaded dynamically again.

This topic has been closed for replies.
Correct answer MadisonLeupp

Hi there,

I've removed the broken link here: Flash Player

Thanks so much for reporting.

As for the start a discussion issue- I was able to reproduce and definitely think this is a bug. I'm reporting it now!

And for Firefox- if you're able to login OK on Chrome, then it sounds like it's not an account error. Have you reset Firefox- cleared cookes/cache, etc? That often resolves this sort of issue, please let me know if it works!

Thanks,

Madison

1 reply

S
Adobe Employee
Scott V
Adobe Employee
June 27, 2016

Hi Ray,

Were you able to get your question answered? Which version of the Google Chrome browser were you using? Did you try using the Chrome Incognito mode?

Let us know if you still need help.

Regards

Scott

U
unsalted21Author
Participating Frequently
June 27, 2016

I think you misinterpreted my report. I am able to login successfully in Chrome. I am unable to login successfully in Firefox. I tried again just now and I have the same issue. In addition there are the other two issues I reported. None of these issues have been addressed as far as I know.

MadisonLeupp
MadisonLeuppCorrect answer
Legend
June 27, 2016

Hi there,

I've removed the broken link here: Flash Player

Thanks so much for reporting.

As for the start a discussion issue- I was able to reproduce and definitely think this is a bug. I'm reporting it now!

And for Firefox- if you're able to login OK on Chrome, then it sounds like it's not an account error. Have you reset Firefox- cleared cookes/cache, etc? That often resolves this sort of issue, please let me know if it works!

Thanks,

Madison

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