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pwillener
pwillener
Legend
May 31, 2012
Question

Forum request (1)

  • May 31, 2012
  • 2 replies
  • 1815 views

While the forum skin is being redone, I have two requests that I hope to get integrated.  I will post them in two different topics, so they can be easier addressed and discussed.

In some forums, when starting a topic I see something like this under the editor window

I'm sure this can be easily added to any forum where it is useful.  What I would mainly want is the operating system and browser information.

However, my request regarding this:

  1. force the poster to at least tick one of these
  2. make this choice (at least the OS) visible beside the topic title in the forum overview or discussion list.

The reason for this is that I am wasting so much time opening topics that I cannot answer because it is Macintosh related.  Or Linux related.  Or Android related.

With the vast number of posts recently arriving in the Flash Player forum, this would be a great help for all involved.

    This topic has been closed for replies.

    2 replies

    adobe-admin
    adobe-admin
    Legend
    May 31, 2012

    Setting up categories can be done on a space by space basis. But in the few spaces where admins have tried it, most have gone away from it. There isn't a way to force users to use it, and it can make browsing through discussions difficult because you might have category filtering turned on and that isn't obvious. So you may be missing a number of posts.

    Which forum or forums are you looking to see this in? The admins for that space might consider it.

    chris.campbell
    Community Manager
    chris.campbellCommunity Manager
    Community Manager
    May 31, 2012

    Pat's showing the Flash Player FAQ forum here.  I had categories setup to help users quickly filter down to the FAQs they might be interested in, instead of having to go through multiple pages as our number of FAQs increase.  While a nice idea, I doubt many people use it.  In fact, just today I wasn't seeing all the posts and didn't realize I needed to uncheck all categories to turn the filtering off .

    I agree with him though, it would be nice to have certain info required when a your creates a troubleshooting post.  We continually have to ask Flash Player users what OS and browser they are using to help identify the first steps they should take.

    A
    Anonymous
    May 31, 2012

    Have not seen the window on any of the forums I visit.  It seems so overly general to be useless.  Administration?  General Information? Mobile? Settings? 

    Would any common user know what question would fit in these categories?  If Internet Explorer is listed why not Firefox, Chrome, and others?  And would it make any difference?

    An yes it has been discussed, just before the combined Mac Win format, that a check mark for OS should be required, but not universial support, especially from Adobe.

    Think other suggestions were to enter video card and RAM, but this was less important than OS..

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