having trouble signing in

Forum|Forum|6 years ago
January 17, 2020
2 replies
1079 views

I can't be verified to sign in because the phone number to receive the code is not current and I can't change it without getting into my account!

Frustrating.....anyone have an idea for me?

TIA

Donna

This topic has been closed for replies.

Peru Bob

Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

C

Chuck_McVey

Participant

John T. Smith - That is NOT an answer to Donna. You've gsisven her, and me, a link that is a circuitous loop. "Contact us" within Customer Care, takes me to a page that has a link to Help Center. THAT has a link to... Concact us. AGAAAAAH!!!

Nancy OShea

Community Expert

Are you a paying Creative Cloud plan member?

Do you have an individual plan or is this a Teams or Enterprise account? If the latter, you must contact your IT department for help.

If the former, try using a different device or browser that accepts cookies and does not have script blockers.

Sign-in below. Scroll down to page bottom and click on Contact Adobe.

https://account.adobe.com/plans

================

Beware of fake Adobe reps offering to sell you software. It's a scam.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

Nancy O'Shea— Product User & Community Expert

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