HELP! Viewer builder won't accept my adobe ID!

I'm using the same Adobe ID (which is the only one that I've used since the beginning of the process) to open the viewer builder and everything in DPS and this screen won't accept it. Is this a common issue? I already uninstalled it and installed it again and it doesn't seem to budge.

I'm really desperate, since I need to have this uploaded ASAP.

Any pointers? I appreciate your collaboration.

thanks!

-d