How about more than 12 months?

That works too... but would be a lot more work then just making sure they don't expire. I'm not up for that much extra.

I think the Elements FAQs should get started all over again, or refer to the Knowledgebase instead. The ones there now are not very thorough.

If there is stuff in Photoshop Elements that should be converted to FAQ's post a note in those threads calling it to the attention of a host. If there is no host apparent in the forum, feel free to start a topic in the main comments forum and drop links to those threads in it and another of us can grab them and move them into FAQ Folders.

Dorothy,

>Stanley, I would hope that most of what users with older software need would be covered in the FAQ folders (that will be retained), or in knowledgebase articles.

Unfortunately, for Photoshop Elements, the FAQs and knowledge-base articles are quite limited in their coverage. It's most unfortunate for users that Adobe only keeps the most recent 12 months of postings.

Stanley, I would hope that most of what users with older software need would be covered in the FAQ folders (that will be retained), or in knowledgebase articles. And they always have the option of posting questions. People are not unsupported in the forums for having old software.

It is asking a lot for Adobe to maintain active phone support for those products. That system is not cheap to keep for Adobe (and very likely very few people would be willing to pay the required price). Nor are the forums inexpensive for Adobe to maintain, but their value has been proven, and they *should* be considered part of the Adobe support system, even if it's just us users helping one another.

A value of old posts is that the software versions do not have expiration dates, and users MUST be allowed to continue accessing resources.

The loss of older posts a year or so ago (was that because of the migration problems?) has proved to be a problem more than once, when important old posts can no longer be found.

There are many problems, workarounds, etc that are not documented in the knowledgebase, and I believe you should make every effort to keep old posts.

I use CS3. I upgraded to CS3 from PPro 2, AE 4, PS 6.5, Illustrator 9.... Adobe should not follow Intuit in formally ending support for products that work for their intended purposes. And forums are part of the users' support system even if there is a disclaimer that they are not Adobe support.

I like livedocs, and, while I realize there is a personnel support issue to vetting comments, I am frustrated that things we are still learning about CS3 cannot be added.

What might be really nice would be to have a way for only the topics with questions that get asked repeatedly, and those that otherwise have little to no value, expire, and let the remainder live. Probably would cut out about 80%.

Some of the oldies, see posts #6+15, could be made FAQs.

What might be useful is to archive the older FAQs someplace that is linked to each forum. For example, the forms creation FAQ in Acrobat has to be recreated with each new version since the old FAQs are deleted. As a result, we keep answering the same questions again until the old FAQs are basically replaced with minor change for the new version.

As for the topics themselves, I can live with the 12 month aspect.

Hi John,

Thanks for listening and considering moving over everything!

Even outdated messages can be helpful. Sometimes when I read an older message it gives me hints on how to approach the issue today.

Cheers!

-- Jim