HOW can I get some customer service??!!

Seriously... I know Adobe are supposed to industry leaders in software, but their customer service is among the worst I have ever encountered.

All I am trying to do is have someone tell me why my order was cancelled, why no one told me it was cancelled and why when I tried to place the same order the price had gone up by £200.

I have tried four customer live chats - two didn't understand what I was trying to ask, the other two seemed to get it but didn't do anything/ 'weren't able to help' because they worked for the wrong department and couldn't tell me which department might help.

I have tried emailing customer services. I got one reply where they said they considered my case closed, one reply where the person insinuated I was stupid and had been lookign at the wrong product page (I hadn't) and three times since I have emailed the same address and my emails have bounced back. When I mentioend this to a live chat person, she said it was because 'emails usually don't work if you use an IE browser'. Despite the fact they had worked previously, I sent an email from Chrome - and still it bounced back.

I have tried clicking on the support portal and I get an error message. I have even private messaged an Adobe employee through the forums and begged for help - nothing.

If the email address adobecustomerservice@adobe.com isn't working, how the hell do I get in touch with ANYONE who knows what they're talking about?! And why is it so difficult to get any kind of service from this company?!

Please - if anyone can help me, I'd be so grateful. This is driving me mad. I was prepared to give this company thousands of pounds worth of business, and it's actually impossible to get any information from them at all...