Skip to main content
Nancy OShea
Community Expert
Community Expert
September 6, 2020
Answered

How do I attach a PSD file to a reply?

  • September 6, 2020
  • 5 replies
  • 690 views

Just this one time, I wanted to attach a PSD file for the OP to use. What am I missing?  When replying to a post, I see no option to attach a file.   Am I correct in assuming that only the OP can attach files to the first post?  If yes, how is that beneficial?

 

PS. The temperature at my house right now is a record breaking 115° F (46.11° celcius) and still climbing. Unbelievably hot!

 

This topic has been closed for replies.
Correct answer Sil.C

Hi Nancy, you're correct on your guess. At this time only the OP can attach items to their post (at least officially). 
We have 'Add Attachment button for the rich text editor under Reply on the Conversation page' in the Feedback Tracker for a while now. This had been requested before.

I do not think this was done in purpose, it's most likely OOTB behaviour from Khoros.

5 replies

Sil.C
Community Manager
Sil.CCommunity ManagerCorrect answer
Community Manager
September 7, 2020

Hi Nancy, you're correct on your guess. At this time only the OP can attach items to their post (at least officially). 
We have 'Add Attachment button for the rich text editor under Reply on the Conversation page' in the Feedback Tracker for a while now. This had been requested before.

I do not think this was done in purpose, it's most likely OOTB behaviour from Khoros.

Just Shoot Me
Legend
September 7, 2020

I tried to attach a file to the my 2 posts above and the Attachment does not show.

 

So I guess the only thing you can doi is create your own conversation, Attach the file to that original post then post a link to the conversation you started with the attached file for the person you are trying to help.

 

This place is Totally FUBAR.

Just Shoot Me
Legend
September 7, 2020

Well it seems that even if you edit your reply and you get the Attach file box you can't attach a file.

Just Shoot Me
Legend
September 7, 2020

You have to Reply then Edit the reply. Once you Edit the reply you get the option to Attach a file.

 

But it might not accept a PSD file as it may be to big in size or it might not accept it at all.

 

 

 

Peru Bob
Community Expert
Community Expert
September 6, 2020

PSD files arn't supported when I use the Insert Photo icon in the reply box.

Isn't it kind of ironic for an Adobe site?

 

We are at 72° F here.

Nancy OShea
Community Expert
Community Expert
September 6, 2020

Right, Bob. You cannot embed a PSD, only JPG, GIF or PNG files are accepted.

I'm talking about the attached file feature where you're invited to drag and drop files to attach.  See screenshot.

 

 

72 is downright frosty.  I'll be right over 🙂

 

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
September 6, 2020