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Noel Carboni
Legend
June 4, 2013
Question

How does support.muse.adobe.com differ from forums.adobe.com?

  • June 4, 2013
  • 3 replies
  • 2054 views

I stumbled into http://support.muse.adobe.com through a Google search.

It seems to look and work like the normal forum software at http://forums.adobe.com.

Is there a difference?  Any advantage to using one or the other?

-Noel

    This topic has been closed for replies.

    3 replies

    Noel Carboni
    Legend
    June 4, 2013

    Heh, figures.

    Clearing cookies and cache resulted in this thread showing only one post through either forums.adobe.com or support.muse.adobe.com now.  One of the nodes is completely not getting updates.

    -Noel

    Claudio González
    Legend
    June 4, 2013

    Some minutes ago, this was the first thread in this forum:

    However, when I open the thread in IE10/Win7, I see only the opening message. I got all 6 messages when I opened the thread in Firefox/Mac. Just back to IE/Win whyle typing this and I only got the first 5 messages. Shouldn't a node issue affect both computers the same way? (they are on the same LAN).

    adobe-admin
    Legend
    June 4, 2013

    There are six forum nodes. If both computers hit the same node, they should see the same content. If one hits the bad node and the other hits a good node, the content will be different until it gets fixed. You could have two browsers on the same computer hitting different nodes.

    adobe-admin
    Legend
    June 4, 2013

    I think it is just a link to the forums that the Muse team put together. My guess on the varied content is that you are hitting different nodes that our currently out of sync (waiting on Jive for that fix) with each URL.

    Noel Carboni
    Legend
    June 4, 2013

    Thanks.  Apparently my server is one that's behind, since on the forums.adobe.com URL I only see two posts in that thread. 

    I'll try clearing cookies and seeing if I can get a different one.

    -Noel

    Noel Carboni
    Legend
    June 4, 2013

    FYI, I've found that replacing "forums" with "support.muse" in a URL is good medicine for making missing posts appear.

    Example, see if both these look the same to you.  They don't to me at the moment - one has more posts than the other.

    http://forums.adobe.com/message/5378259#5378259

    http://support.muse.adobe.com/message/5378259#5378259

    -Noel

    Inspiring
    June 4, 2013

    I see four replies from both links.

    adobe-admin
    Legend
    June 4, 2013

    Yes, definitely a node issue.