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Participant
February 19, 2013
Question

how to change an Adobe ID

  • February 19, 2013
  • 3 replies
  • 1379 views

how do i change my old email adres/adobe ID?

    This topic has been closed for replies.

    3 replies

    adobe-admin
    Legend
    February 21, 2013

    To change your Adobe ID:

    1. go to http://www.adobe.com
    2. Sign in in the upper right corner if not already signed in (under the Search box)
    3. If/Once signed in, hover over your name to drop down a menu
    4. Select My Information from the menu


    That should open your info page where you can change yoru Adobe ID (email address).

    pwillener
    Legend
    February 20, 2013

    Maybe the user needs to change it for another reason; I'm moving this topic to the Forum Comments forum.

    I just wanted to give the user instructions how to do it, but it seems impossible to do it (change Adobe ID information) right now.

    I click on My Account, then My Adobe ID; that will take me to https://www.adobe.com/account/account-information.html which will redirect me to https://www.adobe.com/jp/account/account-information.html then back to https://www.adobe.com/account/account-information.html and so on.  It has been doing this for the last 10 minutes.

    I cannot even stop these endless redirects; if I click the browser stop button, it just keeps redirecting.  I can only stop it by closing the browser (or tab).

    Please, someone fix this madness!

    PECourtejoie
    Community Expert
    Community Expert
    February 21, 2013

    I've seen cases where I needed to log in to my local adobe branch, belgium in my case.

    Bernd Alheit
    Community Expert
    Community Expert
    February 19, 2013

    Adobe Reader doesn't require a Adobe ID.