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Participant
January 5, 2024
Question

How to make a complaint to Adobe about the chat service?

I have been on the chat now for 45 minutes and 4 different agents who have either transfered me without reason or ended the conversation without any support what so ever. 

 

How do i complain about this and get some support with my issue?

    6 replies

    Nancy OShea
    Community Expert
    Community Expert
    January 7, 2024

    If you've been talking to Adobe, there's a record of your case in your support history panel.  Log-in to your account below and update your Support Case # with relevant information.  

    https://account.adobe.com/support#

     

    There is no way to complain except to speak with a supervisor via online chat.  Depending on how busy they are, it might be best to wait until a work day (Monday thru Friday).

     

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    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    January 6, 2024

    actually, if you're going to continue with adobe support, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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    jane-e
    Community Expert
    Community Expert
    January 6, 2024

    @Faheem247621561pwg 

     

    Try X (twitter) or tell us your issues, but if you decide to use Chat again, do this:

     

    • Get a case number at the start of the chat
    • Ask for Tier 2 support. Insist on it because of your previous experience.

     

    Jane

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    kglad
    Community Expert
    Community Expert
    January 6, 2024

    adobe support can help with some things. some it can't.  as previously asked, briefly what's the problem?

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    Peru Bob
    Community Expert
    Community Expert
    January 5, 2024

    What is your issue?

    Maybe we can help here on this forum.

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    Peru Bob
    Community Expert
    Community Expert
    January 5, 2024

    X (was Twitter):
    https://twitter.com/AdobeCare

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