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Eireannsg1
Known Participant
November 19, 2012
Question

I am getting weird and strange language emails from Adobe, why?

  • November 19, 2012
  • 3 replies
  • 10781 views

I receive e-mails from adobe in a language I can not understand.

Why do I get e-mails in Chinese??

I dont speak Chinese.

Unless Adobe tells me that those e-mails are not from Adobe,

See Image.

    This topic has been closed for replies.

    3 replies

    pwillener
    Legend
    November 19, 2012

    What is actually inside these emails; can you post the message body of one of these mails?

    Eireannsg1
    Known Participant
    November 20, 2012

    Dear All,

    I have not set anything in my profile to Asian and I havent made any e-mail subscriptions. I am living in Singapore and maybe something in the system suspects me to speak Chinese just because of that..

    I also havent set the customer account to Chinese because I cant really write or read Chinese.

    What is inside these e-mails?

    I dont know. I dont open e-mails where I suspect hey contain spam or a virus. Accounts of mine have been hacked before.

    I received spam from one of my own accounts and weird things are going on since the last months.

    I used to visit facebook but now have seized all internet activities except for my e-mail, adobe, Daz3D, and youtube.

    November 20, 2012

    As I was asking, provide me a case number and I'll look at your account on the back-end.

    November 19, 2012

    Hi Eireannsg1,

    This is probably happening because the customer account associated with your Adobe ID has accidentally been set to Chinese. Please provide us a support case number and we'll get this sorted out.

    Thanks,

    Bing

    the_wine_snob
    Inspiring
    November 19, 2012

    Just a guess here, but it might be that you accidently ticked a box to subscribe to one of the Asian Forums.

    For more detail on Forum E-Mail Subscriptions, and how to control them, see this article: http://forums.adobe.com/message/4329904#4329904

    Good luck,

    Hunt

    adobe-admin
    Legend
    November 19, 2012

    Those don't look like forum emails to me.

    I will try to find out what system might use the support_noreply name.

    Phillip M  Jones
    Inspiring
    November 19, 2012

    when the Sign in server goes down or the system goes down the message comes up always has Chinese,  Japenses,  and Korean languages.