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focused_Rose5C18
Participant
February 19, 2020
Answered

I can’t change my email address without confirmation

  • February 19, 2020
  • 2 replies
  • 1108 views
Dear support,

I created an email account, but made a mistake. 
Indicated a nonexistent email, and now I can not change it, because it requires confirmation.
Could you change it?
The account on which you need to do this - change [personally identifying information removed].

Thanks!
This topic has been closed for replies.
Correct answer LinSims

You might be able to get this fixed through customer support, but I'm not certain so I have reported it just in case.

 

Meantime, you could try the following:

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

2 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 20, 2020

I am reporting this thread to Adobe employees, who can hopefully help. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. 

 

In the meantime, I am removing the personally identifying information, as Adobe prefers that you not share that on a public forum.

N
nadjagrm
Participant
February 19, 2020

Hi experiencing the same thing as well. Accidentally created an account with [personally identifying information removed]. I had only noticed when I was asked for a password which is after I had already entered my payment details for the student subscription. I tried pressing the back button hoping it would cancel the action however, when I attempted to sign in with @gmial for adobe to check it recognized it as an e-mail in the system but a message popped up to check my e-mail (which isn't possbile). Could someone from Adobe please cancel that account/payment for me as I would be getting charged twice for the subcription otherwise :((((( Thank you. 

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
February 20, 2020

You might be able to get this fixed through customer support, but I'm not certain so I have reported it just in case.

 

Meantime, you could try the following:

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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