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Anonymous
May 11, 2012
Question

I can't modify my account information. Progress circle does not disappear

  • May 11, 2012
  • 1 reply
  • 962 views

When i sign in and try to modify my account information, the progess circle (which appears when loading 'My Information' page, see attached image) does not disappear.

Because of this I cannot modify my account information. I deleted cookies and internet usage histories, tried with different browsers, but didn't work.

Please fix it or tell me how can I solve this problem.

    This topic has been closed for replies.

    1 reply

    adobe-admin
    adobe-admin
    Legend
    May 12, 2012

    No one in the forums has access to your Adobe ID account. I would suggest calling the Adobe Customer Service folks to see if they can clear up the issue to allow you to edit your info at Adobe.com

    mytaxsite
    mytaxsite
    Inspiring
    May 12, 2012

    You need to log into your country's Adobe site.  For example, people in the UK need to go to this address:

    http://www.adobe.co.uk

    People in USA need to go here:

    http://www.adobe.com

    I don't know why this is so but this what I had to do when I wanted to change my delivery address.

    Hope this proves useful.

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