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Ronald Keller
Legend
October 19, 2013
Question

I can't stay logged in in the forum

  • October 19, 2013
  • 6 replies
  • 10511 views

Recently I am always logged out when I close my browser. (Chrome).

It doesn't ask my password so I assume the cookie was successfully written but nevertheless when I close the browser I have to sign in again next time I use the forum.

In the past I was automatically logged in but that is no more the case.

What could have caused this?

    This topic has been closed for replies.

    6 replies

    pwillener
    pwillener
    Legend
    October 29, 2013

    Now that a fix has been implemented, I have once again deleted all adobe.com cookies and passwords.

    After logging in once (and checking 'Keep me logged in'), I now get automatically logged in after recycling my browsers (Firefox 25.0 and Palemoon 24.0.2).  So far the fix seems to be a success!

    B
    Bob_Peters
    Inspiring
    October 30, 2013

    Alas, the login problem has not been fixed for me.

    Many times when I return to the Lightroom Forum I see tnat I appear to have been logged out.  However, when I slick on the "sign in" link I see part of the sign in window but am thin taken to the forum where I am logged in.

    At other times I am logged out and must sign in again!.

    MacPro

    OS X 10.7.5

    Safari 6.1

    B
    Bob_Peters
    Inspiring
    October 25, 2013

    Enter Lightroom Forum and...

    (1)  It appears I need to sign in.

    (2)  Instead of loggin in I simply refresh the page.   Now I'm logged in!

    Why is it so difficult for Adobe to take care of this problem once and for all?

    B
    Bob_Peters
    Inspiring
    October 25, 2013

    Quit Safari and returned to this forum.

    (1)  It appears I need to sign in.

    (2)  Refresh the page but I still need to sign in.

    (3)  Clicked on the Sign In "button".

    (4)  The system starts to load the sign in page but quickly returns to this forum and I'm signed in!

    @#%)!!!!!

    Noel Carboni
    Noel Carboni
    Legend
    October 25, 2013

    Yeah, it's doing that for all of us.

    At least for you it's not doing what my several generations old iPhone does...  Starts to load the sign-in page, and...  Nothing more.

    I wonder if the same folks are involved with the Obamacare web site.

    -Noel

    D
    Dave Merchant
    Legend
    October 19, 2013

    It's not related to the hack, just a coincidental change in the way forum profiles are registered. The issue is being worked on, can't say more than that.

    Phillip M Jones
    Phillip M Jones
    Inspiring
    October 19, 2013

    I don't mind the sign-in as long as it allows you to sign out and switch to another profile if you have one.  And should stay signed in the entire day regardless of how many quit and reopen the Browser during the day.

    And to be secure. The Forum sign-in should not in any way, shape or forum Tied to the adobe.com sign in.

    Someone unsavory could if they could gain access to an already open Forum, could go to adobe.com and get your personal info.

    Noel Carboni
    Noel Carboni
    Legend
    October 19, 2013

    Without physical security there's likely far more valuable data to be had than one's Adobe info.  And if one wants to play paranoid, there IS the capability to sign in and NOT check the [ ] Remember Me box.

    There's no real justification for providing a [ ] Remember Me checkbox but then halfway ignoring it.  That's just more of Adobe's typical/usual performance with regard to running this forum software I think.

    -Noel

    Noel Carboni
    Noel Carboni
    Legend
    October 19, 2013

    Same here.  I've been assuming it's somehow because of the recent security breach, but to be honest I can't see how forcing us to hit the "Sign In" link then having it automatically just log in makes things more secure.

    -Noel

    mytaxsite
    mytaxsite
    Inspiring
    October 19, 2013

    It is called using a "sledgehammer to crack a nut". The security breach was in some developer's machine but they saw it fit to make these forums difficult to login. God knows why there was a need for bullet proof security features on these forums. For god sake these are forums , not some credit card processing website.

    I can't login at all in these forums and so I only use email to post here.

    Claudio González
    Claudio González
    Legend
    October 20, 2013

    Mytaxsite, that's the whole point. While I understand strict security measures in the addobe.com site (which have been violated!), there is no reason for them in these user to user forums. And I don't understand while both logging in processes should be linked,

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 19, 2013

    Adobe seems to have change some things after they were hacked.

    JJMack
    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    October 19, 2013

    Me too, and I suspect it is the same for everyone.  It changed at the same time as we were asked (in my case forced) to change our account password after the Adobe hacking incident.  As you say, the cokkies are working, so for me at least, I just have to click on 'sign in' and after a short delay, I'm in.  No big deal, and if it is to do with tighter security, I'm happy to put up with the slight inconvenience.

    R
    Ronald KellerAuthor
    Legend
    October 19, 2013

    Yes in my case too it was after changing the account password.

    As you say it is indeed no big deal only a minor inconvenience...

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