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Waschargedfee
Participant
February 18, 2026
Question

I cancelled my free trial but was still charged Hi there I recently used the free trial and cancelled afterward as I wasn’t satisfied. I was still charged for a months subscription 340rs. Could you please cancel my subscription and process a refund

  • February 18, 2026
  • 1 reply
  • 13 views

I need my refund as I was using the trial version and I wasn't satisfied and I cancelled my subscription immediately before trial period end and I was still charged 340rs for a months subscription.I would like my money to be refunded 

    1 reply

    kglad
    Community Expert
    Community Expert
    February 18, 2026

    check your account to see if there’s still a subscription, https://account.adobe.com

     

    if there is, you must cancel it or you will continue to be charged for a monthly pay subscription.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html