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joet082964
joet082964
Inspiring
October 28, 2019
Answered

I'm receiving notifications for answers to posts that aren't mine.

  • October 28, 2019
  • 3 replies
  • 680 views

After logging in to the support community, I started receiving email notifications to posts I viewed, but did not create and never commented on. In addition, the email notification says that someone has replied to my post, when, in fact, they are not my posts.

 
    This topic has been closed for replies.
    Correct answer John T Smith

    I can't help with wrong notices, but if you don't want to receive email notices click your avatar picture in the upper right and then MY SETTINGS in the pop up

     

    In my settings you may select the box to not receive email... but sure to click the SAVE option

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 29, 2019

    >seems the sytem isn't working properly

     

    There are many things about this new forum software that are not the way people would like

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 28, 2019

    Are you following?  Those posts don't have to be yours for you to get notifications.  That's why I turn off e-mail.

     

    Nancy O'Shea— Product User & Community Expert
    joet082964
    joet082964Author
    Inspiring
    October 29, 2019

    Oddly, no, I am not following.  In fact, the notifcation emails I get actually say "UserName has replied to your post."  It's not a major probelm, but seems the sytem isn't working properly.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 28, 2019

    I can't help with wrong notices, but if you don't want to receive email notices click your avatar picture in the upper right and then MY SETTINGS in the pop up

     

    In my settings you may select the box to not receive email... but sure to click the SAVE option

    joet082964
    joet082964Author
    Inspiring
    October 28, 2019

    Thanks John.  I do know about setting up notification preferences. The replies from posts I didn't submit is odd. 

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