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Known Participant
October 21, 2019
Question

I must login to Support Community every time

  • October 21, 2019
  • 6 replies
  • 503 views

Each and every time I  get 6 digit otp to login to forum.  

Password is autologin.  How can I login without otp number each and every  my  login.

    This topic has been closed for replies.

    6 replies

    John T Smith
    Community Expert
    Community Expert
    January 22, 2020

    I have/use one account for these forums and my Adobe account at https://account.adobe.com/products

    CanalogSE
    Known Participant
    January 22, 2020

    Another question: Is it the same login for Adobe Support Community and the "general" Adobe Creative Cloud login? A new account for me started to be registred in Adobe Support Community without my intention, but I have interrupted that until I know...

    /B

    Nancy OShea
    Community Expert
    Community Expert
    October 24, 2019

    On this new forum, you should use a good browser like Chrome or Firefox that accepts cookies and does not have script blockers. 

    Nancy O'Shea— Product User & Community Expert
    Tacafy大尉
    Legend
    October 23, 2019

    akmu, Hello.

    As John T Smith says, every time you open a forum, you will be automatically logged in with your AdobeID, regardless of your login preferences.
    Because you are logging in again, you may be asked to enter a 6-digit number if you have enabled 2-step verification for AdobeID. How about disabling 2-step verification with reference to the following document?
    (Disabling 2-step verification increases security risks)

    https://helpx.adobe.com/manage-account/using/secure-your-adobe-account.html/set-up-two-step-verification.html

    I haven't set up 2-step verification, but I have never been asked to enter a 6-digit number when logging into the forum.

    John T Smith
    Community Expert
    Community Expert
    October 21, 2019

    This is new forum software, and now everyone must log in each time they come to the forum after being away

    October 21, 2019

    Moving to the Community Help forum from Photoshop