I need to get in touch with someone in the corporate office.

The bottom line is this:

Do you think one can gain anything by complaining to this guy?

Would you buy a used car from this man?

Without knowing exactly what was said in the chat line and without

knowing what exactly is the problem you are having with Adobe products,

it is difficult to direct you to the right channel.

However, if your problem is about adobe products then I suggest start a

new thread on one of the appropriate forums and somebody here will try

to help you. If the problem is about bills or licensing then clearly

you need to contact the Adobe Customer Services who are better placed to

assist you. CEO does not get involved with day to day customer problems

so it would be futile to pursue towards that line. Adobe is a

multinational corporation with about a million customers and CEO can't

micro-manage the operation of such a large corporation. I am sure you

can appreciate this.

I suggest start a new thread if you want real help from forum volunteers

and some Adobe staff who visit these forums on a regular basis.

Good luck.

Shantanu Narayen has been CEO of Adobe since 2007. He joined the firm in 1998.

Shantanu Narayen | Adobe - Executive Profiles

See also:

Shantanu Narayen | Adobe Systems Incorporated | Email CEO @adobe.com CFO

There are thousands of those incidents per day.  Adobe is famous for its nearly non-existent and abysmal support.

You won't find anyone at Adobe who cares, even if you get to the CEO, a native of India who is widely believed to be the one behind the outsourcing of Adobe support to India.

Adobe already knows their support is a disgrace.