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Charlie Arehart
Community Expert
Community Expert
July 18, 2017
Question

I never receive email from the forums, despite proper configuration

  • July 18, 2017
  • 3 replies
  • 1561 views

Adobe folks, can anyone help me find out why I never get email from the forums, despite having proper configuration? I have confirmed that my profile preferences have the right address, and all checkboxes enabled. And I have confirmed I have threads marked to follow as email, and yet I never get any email.

I've even used features in the forums that are supposed to send email (such as the option to create a discussion by email, which proposes to have Jive send a vcard), and I never get them.

The email address in my preferences is definitely correct (and I can confirm the email is not being spam-caught on my client end, and I have server spam catching). It seems more like somehow Jive is failing to get the email to me, like perhaps it has blacklisted me or thinks it's on a blacklist (though I run a weekly check to make sure I am not on any RBL).

Is there any way to confirm whether email is being sent from Jive? or if it's being somehow blocked?

    This topic has been closed for replies.

    3 replies

    Participating Frequently
    August 3, 2017

    Has this been resolved? I'm still not getting notifications...

    MadisonLeupp
    Community Manager
    Community Manager
    August 3, 2017

    Hi zuhloobie,

    I've sent you a private message with my contact info. Can you email me your forum preferences?

    Thanks,

    Madison

    MadisonLeupp
    Community Manager
    Community Manager
    July 21, 2017

    Hi Charlie,

    I'm so sorry that you're still having this issue- I've responded to our email thread on this. Let's continue the troubleshooting there.

    Thanks,

    Madison

    Participating Frequently
    July 21, 2017

    I have the same problem. I missed out on conversations from 4 months ago because of no notifications.

    One thing I also noticed is that my profile picture never shows up either. Not that I'm vain or anything, but curious if that is part of the same problem?

    Windows 7 64 bit, surfing on Chrome Version 59.0.3071.115 (Official Build) (64-bit)

    Email isn't showing anyting going to spam.