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johnrellis
johnrellis
Legend
May 20, 2013
Question

Insert Image broken in Chrome

  • May 20, 2013
  • 4 replies
  • 2211 views

Insert Image in Chrome brings up a completely black dialog with no visible controls:

(Most recent Chrome, version 26.0.1410.64 m on Windows 7 64.)

Wish I knew which browser Jive/Adobe is testing with, so I could just use that and not worry.  I had switched to Chrome when IE broke, but it looks IE is now working again.

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    4 replies

    pwillener
    pwillener
    Legend
    May 21, 2013

    John R. Ellis wrote:

    Insert Image in Chrome brings up a completely black dialog with no visible controls...

    Some of these pop-up dialogs, regardless of the browser, you just have to wait them out.  Sometimes it's a few seconds, sometimes a few minutes - eventually they will open up.

    johnrellis
    johnrellisAuthor
    Legend
    May 21, 2013

    Some of these pop-up dialogs, regardless of the browser, you just have to wait them out. Sometimes it's a few seconds, sometimes a few minutes - eventually they will open up.

    Hmm, I tried Insert Image one hour and 20 minutes ago, and it's still all black.

    adobe-admin
    adobe-admin
    Legend
    May 20, 2013

    Testing from Chrome/Windows.

    johnrellis
    johnrellisAuthor
    Legend
    May 20, 2013

    I just did Settings > History > Clear Browsing Data and selected everything from the beginning of time and then restarted the browser.   But I get the exact same symptoms, an all-black Insert Image dialog.

    adobe-admin
    adobe-admin
    Legend
    May 20, 2013

    I'm not sure if that would clear the cache. Try this…

    go to chrome//settings and click on Show Advanced Settings

    In the Privacy section click Clear Browsing Data

    Then check the Empty the Cache check box

    Thanks!

    adobe-admin
    adobe-admin
    Legend
    May 20, 2013

    I'm on the same version of Windows and Chrome and can't duplicate this. Have you tried clearing your browser cache or anything like that?

    the_wine_snob
    the_wine_snob
    Inspiring
    May 20, 2013

    That happened to me with IE 8 (on XP-Pro), and I went to Chrome to fix it.

    I have not encountered that issue yet, using Chrome, BUT with some fairly recent Jive update, I did lose my Attach Link function - looks exactly like your screen-cap for Attach Image.

    My Chrome is Version 26.0.1410.64 m also, and I just Attached about 8 Images this AM (Monday, May 20).

    Hunt

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