Is "Contact Us" so complicated?

Hi,

I know the first comment I'll receive here is that this isn't the correct forum, I simply haven't found any forum that fits my discussion, feel free to move/re-route.

Has such a massive company as Adobe lost the connection with it's users? I've spent over 3 hours looking for a simple place to contact customer service on a topic that isn't listed in a dropbox and/or doesn't appear on the FAQ. Can't a user simply choose "other/my topic isn't on the list", file his complaint and have it handled without international calls or cumbersome endless looping menus?

If anyone has a contact email or any other fashion that would allow a simple "contact customer service", it'd be greatly apperciaited and IMHO I belive that Adobe.com should allow users in some distint and crazy scenerios to actuall contact someone.

R.