Is it even possible to activate products anymore???

Forum|Forum|16 years ago
July 20, 2009
3 replies
2992 views

Reinstalled Dreamweaver on my computer last week, went through activation process and it said that my serial number was already activated once so I needed to call to re-register the product and get an activation code. Was transferred twice after calling customer service line, finally got to activations and sat on hold for two and a half hours before finally hanging up last Friday. Called again today to try to register went through the same process, transferred twice, got to activations, been sitting on hold for over three hours. Who has time for this????? Worst customer service of any software product our company owns!

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MichaelKazlow

Legend

Micah,

I'm sorry you had the problem. You should not have called technical support or customer support. There is a special phone number on the Activation Message screen that you saw that you should have called. When I have called that number, I have had quick response time. Of course the last time I called was awhile back, but there is no reason you should put yourself into the position of being a ping pong ball.

A

Anonymous

MikeKazlow wrote:
but there is no reason you should put yourself into the position of being a ping pong ball.

umm, except that they want to use their software???

Kath-H

Inspiring

Was transferred twice after calling customer service line, finally got to activations and sat on hold for two and a half hours before finally hanging up last Friday. Called again today to try to register went through the same process, transferred twice, got to activations, been sitting on hold for over three hours.

Sounds like he arrived at the right place and then got left on hold.