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noosabird
noosabird
Participant
October 20, 2015
Question

Is the Adobe Getsupport line working. Posted 5 casesas after waiting 20 minutes each time

  • October 20, 2015
  • 1 reply
  • 563 views

After around 2 hours, I have no way of getting help. First session was ended (not by me) having waited 20 minutes. This process repeated over last 2 hours. I noted case numbers  each time.

This topic has been closed for replies.

1 reply

noosabird
noosabirdAuthor
Participant
October 20, 2015

Further update:

Received a case pending notice, advising that the Get Support Chat line has Technical issues when using Microsoft Edge as a browser (the latter came as part of Windows 10 on new laptop).

mytaxsite
mytaxsite
Inspiring
October 21, 2015

noosabird wrote:

Further update:

Received a case pending notice, advising that the Get Support Chat line has Technical issues when using Microsoft Edge as a browser (the latter came as part of Windows 10 on new laptop).

Internet Explorer 11 is included in/with Windows 10. It is not, however, the default browser; Edge is the default. To run it, you should search for Internet Explorer:

Click the Start Button, then start typing "Internet". It should show up as a search result.

Once you have found it, I recommend you pin it to the Taskbar, or the Start Menu, so you can find it again quickly.

Good luck and post back if you need further help so that I could post again with picture(s) to explain further

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