Skip to main content
axmelissarios1
axmelissarios1
Legend
June 10, 2020
Question

Issues with email notifications and notification feed

  • June 10, 2020
  • 1 reply
  • 595 views

Hi all,

 

I just wanted to post a quick update that the team is aware of some timeframes in the past week where community members are not receiving email notifications.

 

  1. The first timeframe occurred from Thursday, June 4th, 2020 around 1-2 PM PT to Friday, June 5th, 2020 around 8 PM PT. 
  2. The second timeframe occurred from Tuesday, June 9th, 2020 around 2-3 PM PT to today, Wednesday, June 10th, 2020 around 2-3 PM PT.

 

Additionally, we're seeing incorrect behavior where the Notification feed displays "You don't have any notifications. Try posting a new topic or question to see some activity here."

 

We are actively working with our partner vendor to narrow down the root cause so that we can proceed with a permanent solution.

 

Thanks,

Melissa

This topic has been closed for replies.

1 reply

A
Community Expert
AmebrCommunity Expert
Community Expert
June 11, 2020

Hi Melissa, is June a typo? As I haven't received any emails since 9 May and reported that around 15th May, along with others.

    axmelissarios1
    axmelissarios1Author
    Legend
    June 11, 2020

    Hi Amebr, it's not a typo. We're aware of your specific issue and have a separate case open for that fix. For this specific case impacting you, we know of it impacting a handful of other ACPs. Let me know if you have other questions.

    Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    June 11, 2020

    Thanks

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices