JourneyEd

Forum|Forum|13 years ago
September 30, 2012
3 replies
4947 views

Hi. I have a couple questions. I was wondering if https://www.journeyed.com/ is a legit Adobe Software provider. As a student I see that you save a lot of money on Adobe products through JourneyEd. One thing that made me suspicious is that for an additional 9$ you get "SoftWare replacement Assurance". What is this exactly? I can reinstall a software that I OWN for up to a year?? I'm a little confused there... Shouldn't I be able to reinstall any Adobe Software I purchase as many times as I like? I'm not understanding this and it sounds like some sort of scam.

Below is what it says in a dialog box after clicking the "what's this" link in the shopping cart.

What is Software Replacement Assurance?

Software Replacement Assurance (SRA) allows you to reinstall your software as needed for one year, even if you no longer have the original installation media.

Imagine that final exams are approaching and your computer crashes. You restore your system, but the original media for your additional purchased software is lost or damaged, or your download instructions are gone. What do you do now?

Get some peace of mind with Software Replacement Assurance. If you purchase SRA, we will keep a backup of your CD Media or Download access for one year.

Depending on the product you purchased, you will either get a physical copy of the software or receive it as an electronic download. Either version will come with your unique Product Key, which you should keep in a safe place. If your computer is damaged, lost, or stolen and you need a copy of the program again, we can get a new copy to you. For media buyers we will send you a replacement copy overnight at no charge; if you purchased an electronic download, we can send you another download installation that same day. Either way, you can simply use your existing Product Key to reinstall your missing software.

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pwillener

Legend

gfx426 wrote:
I can reinstall a software that I OWN for up to a year??

You do not own any software, unless you have written it yourself. You have a license to use it; that's all.

And that one-year option is a service by that particular reseller. If you forget to make backups of your data, installers, etc., then they will (for a fee) keep these installers for you. (Adobe does not usually provide downloads for products that are not the most current.)

G

gfx426Author

Participating Frequently

Fair enough. Okay, so if I buy a boxed, physical version of lets say.. photoshop, I don't own that copy of the software?Adobe would own the boxed copy of the software I purchased and/or reserve the right to take "their" software back from me? Also, if I had a digital download, why would I need anyone to keep backups of installers? If I lost or damaged any installers and I needed a new one(s) couldn't Adobe verify that I purchased the software somehow and grant me another copy of my "installer" and/or activation keys/codes (if I lost them)?

At any rate, I'm just trying to understand how this is working. I'm not a big fan of purchasing high end software with a risk of something going wrong and then not being able to use or reinstall the software that I payed for.

John T Smith

Community Expert

Since you are asking ahead of time, it is clear that YOU know to write a download to a DVD to be sure you have it in case your computer crashes, but there have been many questions asked in the various product forums I visit from people who did NOT write their download to disc, and need help because their product is so old that they can no longer find a download (or, they lost their boxed product and need a replacement)

The only way you would be able to download a new install from Adobe is if you buy from Adobe... download purchases from a 3rd party are handled by that 3rd party

Read the license agreement that comes with any software... you don't own the software, you are granted a license to install & use the program... this is not just Adobe... I don't know about "take back" so you will have to read the license agreement

I know of no risk of not being able to reinstall software, as long as you have the disc/download and your serial number... Adobe even allows you to install & activate on 2 computers (idea is desktop and laptop) as long as you don't try and use both at the same time

I mostly buy boxed software, but when I do buy a download I always write a copy of the file to disc... along with a text file containing the serial number

I also use drive imaging software to write a copy of my entire boot drive to a USB drive, so I may quickly restore in the event my boot drive crashes

This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer won't work due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)

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The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm

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Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything