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Participant
December 5, 2021
Question

Legitimate question being marked as spam.

  • December 5, 2021
  • 3 replies
  • 769 views

I'm brand new to the forums, had a question about Acrobat.  I have only 1 post in my user history, and my first post was marked as spam.  I obviously have never posted before, so I couldn't be that I am spamming the forums with this question.  I did a search on this topic before posting, but it was either 'answered' by the user themselves with a more unconventional solution, or not answered at all.  And it wasn't like there was a lot of posts for it, as I only found 3, and 1 of them was not really related to what I was dealing with.

 

I did find a post that had this same problem of being marked as spam, and they stated that the only thing they did was post some images along with their post for proof of their issue.  I also did this, since in the other posts related to my question, it was requested that they post images of their issue and some device and app versions.  It's the only thing I can think of that would auto flag my post as spam, that of adding images to the post, which makes me think it's a bug.  I reported the post to the mods so that it could be unmarked as spam and seen by others, but so far nothing has happened and this was yesterday.  Maybe it has not passed the 24 hour mark that they would look into it?  I don't know.

 

Hoping someone can look into this and get back to me.  Thank you!

This topic has been closed for replies.

3 replies

jane-e
Community Expert
Community Expert
December 12, 2021

@KMDSurfaces 

 

I see two posts from you (not counting the ones here.) One is in the Acrobat forum, and the other is a duplicate post in Acrobat Reader for Mobile forum. Is there another that is missing?

 

https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-dc-will-not-connect-with-onedrive/m-p/12573901

 

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/can-not-connect-my-account-with-onedrive/m-p/12571180

 

Also, the forums do not allow duplicate posts. Which one would you like to have removed?

 

~ Jane

 

Nancy OShea
Community Expert
Community Expert
December 5, 2021

Owing to spam abuses, new users like you with only 2 posts are often flagged by the forum's automatic and sometimes over zealous spam filters.  Don't worry about it.  An employee will see that it's not spam and unmark it.

 

Nancy O'Shea— Product User & Community Expert
Participant
December 5, 2021

Thank you, Nancy! I will wait to see what happens tomorrow.

John T Smith
Community Expert
Community Expert
December 5, 2021

1 - this forum software is rented, not owned by Adobe, so the forum software will 'sometimes' mark something as spam that should not be marked

 

2 - only an employee sees spam reports, not the other users here... and since today is Sunday your request to 'un-spam' your message may not be seen right away

Participant
December 5, 2021

Thank you, John! Did not think about it being Sunday. Hopefully tomorrow it gets looked at. I will respond here with an update if it does.