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MonicaJune
Participant
August 14, 2010
Question

[locked] Opinion on Adobe Customer Support...

  • August 14, 2010
  • 2 replies
  • 2124 views

I am a photographer and use CS4 and Lightroom daily.  In the years of using these products I have literally called with a question about the product only once or twice.  It was much to my dismay and disappointment to find out that because my version of Photoshop is not current, I now have to pay for customer support if I want to talk to a person.  I am very disappointed with this and feel that this is a huge slap in the face to loyal customers.

    This topic has been closed for replies.

    2 replies

    Stix_Hart
    Stix_Hart
    Inspiring
    August 14, 2010

    Unfortunately this is the wrong place to complain Professor, one, these are user to user forums, and two, this particular forum is for questions about the forums themselves, not products or Adobe's CS.

    But all is not lost, just post the question you rang Adobe about in the first place on the right forum, and you'll be away.  I'm guessing you meant Phtoshop CS4, which is here for Macs and here for Windows, the Lightroom forum which is not platform specific is here.  State your OS and version (like CS4 on Windows 7 for example).

    A
    Anonymous
    August 14, 2010

    Good advice from Stix. Judging from feedback, you will get better help in the appropriate product forum than from Adobe's own outsourced support.


    Claudio González
    Claudio González
    Legend
    August 14, 2010

    This is a user to user forum, and not a way to address Adobe. And this particular forum is just for discussions on the forums themselves.


    I am afraid that, except for sympathizing with you, there is nothing else that us fellow users can do to help you.

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