[locked] Terrible Experience with Customer Support

I recently ordered CS-5 and Lightroom 3, while doing so the sales rep suggested I would like the CS-5 classroom in a book and so I added that to my order. My package arrived promptly but with the Photoshop Lightroom three book instead of the book I ordered. No problem, I called the number for issuing an RMA that was right on my receipt. Problem the customer service rep could do nothing for me and bumped my complaint up a level, meaning he told me I would be contacted within 24 hours via e-mail with a resolution.

26 hours later I called back and got essentially the same response, We'll e-mail you within 24 hours with a resolution.

I tried to enter a return request via the online customer support but the program prompts for a serial number which the book doesn't have and wont let me file a RMA request.

I tried the online chat, where I spent a half hour trying to convince the customer service rep that, no it isn't software it was a book, that you sent me and which I didn't order, to which I was told that there are no returns on educational orders, really on something I didn't order in the first place!

Still waiting on an e-mail of some form, as it sits Adobe has gotten their last cent from me, honestly all I want is to return an item I didn't order, I don't even want the item I did order anymore. Unbelievable.