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S
shunithD
Inspiring
October 14, 2009
Question

Logging out problem revisited...

  • October 14, 2009
  • 3 replies
  • 8850 views

Here's a link to a poster / user who's obviously been at the receiving end of the auomatic logging out syndrome of the new forums:

http://forums.adobe.com/message/2116748#2116748

I dare say, the problem would be more highlighted if people knew where to comment about it. I suspect most users suffer it...or just wander away after a while of frustration.

Anyway...

    This topic has been closed for replies.

    3 replies

    S
    shunithDAuthor
    Inspiring
    October 20, 2009

    This whole log in and log out is a kind of mess that doesn't seem to work....

    I thought the purpose of the frequent log outs was so that your account on the Adobe product side (for want of a better term) didn't get abused as they were now using a common log in. Right?

    So, yesterday i was trying to download a brush and shoot me down if i didn't have to log in all over again!

    I mean, who's jivin' who?!!!

    A
    Anonymous
    October 20, 2009

    shunithD wrote:

    I mean, who's jivin' who?!!!

    I don't know who's doing the jiving around here other than Jive Software's snake oil salesmen, but wow.

    So let me get this straight for myself so I understand correctly.  You tried to download something (which I assume) is not free or otherwise requires you be authenticated.  You were previously authenticated from having logged in a short time before you tried downloading this (whatever) - yet you had to login a second time anyway?  (I've never purchased a "brush" or whatever and didn't realize that something like that was even for sale...)  This is by the way, the way it SHOULD work, so again there's no reason to "link" these logins in the first place.

    If this is true then there is absolutely no reason at all for the logins to be linked, and we've been getting jived by auto-logout all this time for absolutely no reason.  Sounds like a conspiracy to me!  This is jived up beyond belief.

    What is the estimated date of deployment for the Jiveware/Adobe login problem fix?

    S
    shunithDAuthor
    Inspiring
    October 21, 2009

    Ansury wrote:

    So let me get this straight for myself so I understand correctly.  You tried to download something (which I assume) is not free or otherwise requires you be authenticated.

    Nope it was free... so, all the more reason. Go figure...

    What is the estimated date of deployment for the Jiveware/Adobe login problem fix?

    I believe the answer to that is Never.

    Harbs.
    Harbs.
    Legend
    October 14, 2009

    From the date on the post, it looks like he had the problem about 2

    months ago...

    Harbs

    J
    Jochem van Dieten
    Inspiring
    October 14, 2009

    shunithD wrote on 10/14/2009 11:41 AM:

    I dare say, the problem would be more highlighted if people knew where to comment about it.

    The fix for that problem is on the QA server being tested. What purpose

    would more highlighting of the problem serve to make that go any faster?

    We don't need more people repeating the same well known problems over

    and over again. What we need is more people who are willing to actually

    investigate the problems and report back with the information we ask for.

    A
    Anonymous
    October 14, 2009

    jochemd wrote:

    We don't need more people repeating the same well known problems over and over again.

    You are going to get that however much you protest!

    What we need is more people who are willing to actually investigate the problems and report back with the information we ask for.

    You still don't get it! Since adobe relies on the forums to supplement their "Technical Support" service, it is their responsibility to provide forums that work for the users. It is not the responsibility of the users. And if the users don't have a good experience on the forums they will go away.


    This is being demonstrated all the time.

    Harbs.
    Harbs.
    Legend
    October 14, 2009

    Since adobe relies on the forums to supplement their "Technical

    Support" service, it is their responsibility to provide forums

    that work for the users. It is not the responsibility of the users.

    Absolutely true. I don't think anyone is disputing that point. But, if

    Adobe can't reproduce a problem on their end, there's no way for them

    to diagnose it and fix it unless the users who are experiencing the

    problem are willing to cooperate and do a little volunteer work.

    Harbs

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