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JohnVo
Inspiring
October 3, 2013
Question

login problem

  • October 3, 2013
  • 6 replies
  • 5633 views

hi

i have some login problem

i use firefox 24 windows 7 64bit

and sometime i 'm not logged

i have to click login , sometime i got an error webpage , now i was able to login

i have cookies enabled , i tried to clean up cookis but nothing

help

thanks

This topic has been closed for replies.

6 replies

Inspiring
October 6, 2013

This system is totally screwed up!

(1)  enter Lightroom forum...I'm logged in

(2)  clear cache and exit browser

(3)  launch browser and go to Lightroom forum...I'm NOT logged in

(4)  clear cache and exit browser

(5)  return later, launch browser and enter Lightroom forum...I'm now logged IN

Repeat (2) through (5) and it may indicate I'm logged in or logged out.  On and on and on!

This is the only set of forums where this nonsense happens.

Phillip M  Jones
Inspiring
October 6, 2013

Actaully it affects Forum Comments, Acrobat Mac, Reader and other forums.

Claudio González
Legend
October 6, 2013

Everything as usual in Explorer/Win this morning, but logged out in Firefox/Mac. Solved by just clearing cache, restarting FF and coming in again, without having to log in.

Inspiring
October 4, 2013

...and again....Every time I close the browser (Safari 6.0.5,  OS X 10.8.5)

the_wine_snob
Inspiring
October 4, 2013

Bob,

Could it be that you have changed the security settings on your browser, and it is no longer accepting cookies from Adobe?

Good luck,

Hunt

Phillip M  Jones
Inspiring
October 5, 2013

Just received notice to reset my passwords.

I did. On on both then went in and changed my passwords

Inspiring
October 4, 2013

And 3 more times!

Inspiring
October 4, 2013

I am not only having problems signing in, Adobe refuses to remember that I have logged in.  Again, again and again.

Haven't we been here before?

the_wine_snob
Inspiring
October 3, 2013

I am experiencing the same, since yesterday evening, Oct. 02, about 7:00PM (19:00) PDT, with Chrome.

I am logged-out, and get one of a couple of error messages. Yesterday, I got the log-in screen, but it would not function, throwing an error. Today, Oct 03, I cannot even access the log-in screen - error out.

Cache and cookies have been cleaned out.

Luckily, IE automatically logged me in, and is what I am using here.

I knew that new log-ins were coming (my Adobe Forum ID is my e-mail address). With an e-mail ID, I assumed that I would not have issues, but Chrome will just not work now - worked up until about 7:00PM yesterday, then BAM!

Hope that this situation gets corrected.

Hunt

October 3, 2013

I have had the same problem twice this week.  Normally I click on my bookmark and it takes me to the general discussion page where I am signed in.  But today and Monday when I clicked on the bookmark it takes me to the hated  Forum page with the FAQ and Recent Discussion among other nonsense.

I am not signed in but when I click on Sign In it says "Jive SBS    OPPS! Page Can Not Found"

So something has been changed over the weekend as have never had this problem before.

I dumped the browser cache and that did not solve problem.  After dumping cache rebooted computer and then I when I clicked on the bookmark I was back to normal and signed in.  Don't know if dumping cache was necessary, or just rebooting computer.  But should not have to do either.

John T Smith
Community Expert
Community Expert
October 3, 2013

I have now had the 404 page not found twice this week

The first time, I restarted Win7 and all was well

Today, I simply exited IE10 and came back, and could log in

I think we've been "jived" again