Lost old Adobe Community account when SSO e-mail changed

Forum|Forum|2 years ago
October 25, 2023
2 replies
793 views

My work e-mail address changed, and I've lost access to my old Adobe Community account.

Adobe Support said that'd be something to bring up with my company's IT team, but they're a bit clueless when it comes to managing Adobe integrations.

Is there any way to merge the Adobe Community accounts, or just to delete this Adobe Community account and modify the associated e-mail on the old one?

I still receive incoming e-mails at the old address, so I could verify ownership of the old account if needed; I only can't log into it right now because it's no longer my principal user ID for SSO, which my company has set up for Adobe.

This topic has been closed for replies.

Nancy OShea

Community Expert

You can't combine personal & professional community profiles. They have separate IDs for a reason.

To access one ID, you must first log-out of the other.

Log-in below with your Adobe ID (email) and password.

Scroll down to Primary Email and click on the "Change" button.

https://account.adobe.com/profile

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Formerly30818644amb9Author

Participating Frequently

That doesn't answer my question. I'm not trying to combine personal and professional profiles; I never even mentioned a personal profile. My (professional) Adobe Community profile got duplicated (James30818644amb9 & Formerly30818644amb9) when my workplace (SSO) e-mail changed.

I can't log in with my old work e-mail because Adobe Sign-In redirects to SSO when I try to enter my old work e-mail.

Nancy OShea

Community Expert

Sorry, but this user-to-user community cannot resolve account issues. That's beyond the scope of what fellow users can help you with. You really need to take this up with your IT dept.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Formerly30818644amb9Author

Participating Frequently

A question about modifying the e-mail on my Adobe Community Account doesn't belong in the forum about Using Adobe Community?

(In any case, if the post gets an answer in the new location, I'll be just as happy...)

kglad

Community Expert

then no, there's no way you can delete or merge forum accounts, and if adobe support said they couldn't help you, then it's back to your admins.

though, why can't you sign into your previous community profile using a home computer or mobile device?

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