Lousy Customer Service

Forum|Forum|13 years ago
November 6, 2012
2 replies
2219 views

Can someone tell me why I've been on hold for over an hour and counting, just to speak to a customer service representative? After paying $299 for their product, I would expect much better customer service.

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John T Smith

Community Expert

If you have a question about a particular product, you might do better to select a product forum http://forums.adobe.com/index.jspa and ask there

Anything about sales, you'll just have to stay on hold until you can speak to someone from Adobe, rather than another user

A

Anonymous

1 hour and 51 minutes and counting. Unbelievable.

A

Anonymous

Hi FrankGinMD,

Apologies to hear about the less than ideal wait time. Was there something specific (product & issue) we could help you find resolve to? I see that you've also posted here: http://forums.adobe.com/message/4825925#4825925.

Let's continue here on this thread in hopes we can direct you to the help you're looking for.

Thanks,

Bing

A

Anonymous

The Adobe site is infuriating! All I want is a contact email address to send anemail to to get a reply.

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