Participant

Question

Major Bug Related to Login

Forum|Forum|9 years ago
January 5, 2017
1 reply
838 views

Try logging in to a forum with the wrong email address. Adobe will treat it as a signup, send a verification email, and wait for your response. You can no longer get to the login screen.

That's what happened to me when I used an alternate email by mistake. The only way I could proceed was to start a new account with the mistakenly entered email.

This topic has been closed for replies.

Community Expert

Community Expert

That is not a bug, that is operator error

NO online sign in process can read a user's mind... only what is typed... so it is up to the user to type correctly

TromboneAlAuthor

Participant

It was operator error to enter the wrong email address. It was a bug to have that cause me to be locked out of the system.

Community Expert

Community Expert

That is still not a bug

If I walk into a hotel and rent a room as "John" I am given a room key

If I walk in later and say I am "Jim" and I want my key... the clerk is not going to give me John's key