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danieln36939495
danieln36939495
Known Participant
October 4, 2019
Answered

Mark as solved?!

  • October 4, 2019
  • 9 replies
  • 1852 views

Hi,

 

Got a mail from the forum:

 

Date: Sep 26, 2019 05:03 AM

Did it solve your problem?

Click here to view the replies and mark one correct.

This helps others find helpful answers in the community too!

 

Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

/Daniel

    This topic has been closed for replies.
    Correct answer axmelissarios1

    Hi all,

     

    I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.

     

    Thanks again,

    Melissa

    9 replies

    Tacafy大尉
    Tacafy大尉
    Legend
    October 22, 2019

    Melissa, Hello.

    And thank you. Thanks to that, I was able to give the correct answer to the post I asked.

    However, there seems to be an issue where the correct button does not appear unless you browse on a smartphone or reduce the browser screen width from a PC.
    This kind of issue is inconvenient and confusing for people who use the forum on PC mains. I would also like you to consider a modification.

     

    1. Reduce the browser screen width from a PC
    2. browser fullscreen width from a PC(no resolved button)

    axmelissarios1
    axmelissarios1
    Legend
    October 23, 2019

    Hi Tacafy大尉, thanks for reporting this. I'd like to get more information for our engineers to reproduce. Can you describe the size of your display and the resolution you're using? For example, my desktop computer's display is 27 inches and the resolution I'm using is 2560 x 1440. Can you also confirm you're not zooming in with your browser and what size are you reducing the window to? 1/2, 1/3, or something else?

    Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
      Tacafy大尉
      Tacafy大尉
      Legend
      October 23, 2019

      axmelissarios1, Hello.
      Thank you for watching the reply.
      The computer environment I used is as follows.
      ・ Notebook computer
      ・ Display size: 15.6 inches wide / 1366 × 768, 12.1 inches wide / 1600 × 900.
      Both browsers are 100% zoomed in and out.

       

      However, when the browser is enlarged even if it is wide, the correct button seems to be displayed as shown below (it seems that the same effect as the width narrowed by expanding)
      Environment: Windows 10 desktop / 24-inch wide monitor / 1920 × 1080.

      250% expansion on full screen.

      Adjusting the size with several patterns and verifying it, it seems that the ”correct answer" button can be displayed when the browser width is reduced between 1/2 and 1/3.

      Verification environment:

      ・ Windows10 Notebook computer(browzer:google chrome)
      ・ Display size:  12.1 inches wide size/ 1600 × 900.

       

       

       

       

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      October 22, 2019

      That’s great Melissa

      thanks

      neil

        axmelissarios1
        axmelissarios1Correct answer
        Legend
        October 21, 2019

        Hi all,

         

        I want to thank you all for reporting this bug! After your reports, our engineers found one small issue that was preventing original post authors from being able to mark a reply as a correct answer. We've corrected the issue for an upcoming release.

         

        Thanks again,

        Melissa

        Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
          L
          Community Expert
          LaubenderCommunity Expert
          Community Expert
          October 21, 2019

          Hi Daniel,

          strange; what kind of browser on what kind of device are you talking about?

           

          I'm on Windows 10 with Firefox. Changing the width of the browser window will not reveal new functionality for me as OP in e.g. this thread here that I started at October 18th:

          https://community.adobe.com/t5/Community-Feedback/BUG-in-Forum-Translation-module-cannot-translate/td-p/10678032

           

          Regards,
          Uwe Laubender

          ( ACP )

           

           

          danieln36939495
          danieln36939495Author
          Known Participant
          October 21, 2019

          I use Windows 7 and Chrome. Tested with Windows 10 and Chrome - works as well. But Windows 10 and Firefox - don´t work. Can´t  log in...

           

          So - try Google Chrome

          / Daniel

          NB, colourmanagement
          Community Expert
          NB, colourmanagementCommunity Expert
          Community Expert
          October 21, 2019

          Hi

          I do get the opportunity to mark as 'correct answer', mind you, I do have Admin rights so that could be it?

          FYI 

          I am on Mac, Chrome Browser Version 77.0.3865.120 (Official Build) (64-bit)

           

          At the bottom of an answer to a thread I see this "toolbar" [screenshot below]

          I see this both on threads I started - and ones I contributed to

          I hope this helps

           

          neil barstow, colourmanagement

          L
          Community Expert
          LaubenderCommunity Expert
          Community Expert
          October 21, 2019

          Hi Melissa,

          now after the 18th of October should any OP be able to mark an answer as "Correct" or "Solution"?

          How should that work? Where can this functionality be found? I'm on Windows 10 with Firefox and cannot see such a feature.

          Below a  screenshot from one of my threads that I started:

           

           

          Regards,
          Uwe Laubender

          ( ACP )

          axmelissarios1
          axmelissarios1
          Legend
          October 19, 2019

          Hi danieln36939495,

           

          Can you please reply with a screenshot of what you see or screen recording of what you see? Please ensure it's a post you wrote that (like this one) and you should see the Correct Answer option under any reply.

          Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          October 5, 2019

          Only moderators and staff can mark correct now.

          Can you post a link to the post you want marked corredt?

            Just Shoot Me
            Just Shoot Me
            Legend
            October 5, 2019
            So the OP can't mark his own discussion with a Correct Answer? Well that's Stupid. Kind of like this whole forum layout.
              Just Shoot Me
              Just Shoot Me
              Legend
              October 5, 2019

              QUOTE:

              danieln36939495
              Oct 04, 2019

              Hi,

               

              Got a mail from the forum:

               

              Date: Sep 26, 2019 05:03 AM

              Did it solve your problem?

              Click here to view the replies and mark one correct.

              This helps others find helpful answers in the community too!

               

              Where can I mark a question as "solved" or "Correct" as mentioned above? Must be totally blind or something is missing?

              /Daniel

              END QUOTE:

               

              You really can't make a original post as Solved. You have to mark one of the replies as the Correct Answer. then the post will be listed as Solved, I think.

               

               

               

                danieln36939495
                danieln36939495Author
                Known Participant
                October 5, 2019
                "Correct Answer" is not available via web UI -but from the mobile version I can see it. Please check this (using Google Chrome, latest version under Windows)
                  Tacafy大尉
                  Tacafy大尉
                  Legend
                  October 21, 2019

                  danieln36939495, good evening.
                  You can't give the correct answer unless it's the mobile version.
                  I thought if I opened a forum on my smartphone, the correct button came out!

                   

                  Even in the case of a PC, the correct answer button will come out for what you have posted by making the browser width the smallest (= same environment as mobile).

                  However, this is a behavior that should be improved in forums that are expected to be used on PCs.

                  Tacafy大尉
                  Tacafy大尉
                  Legend
                  October 5, 2019

                  I received a similar email, and opening the link only opened the content I posted.
                  I did n’t know what to do.
                  The content I posted was also a way to deal with the trouble, so I didn't need to reply, but I didn't know how to post discussions and ideas as I did with Jive, so I just posted it.

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