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Correct answer Peru Bob

Update:

It's been fixed.

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertAuthorCorrect answer
Community Expert
March 16, 2020

Update:

It's been fixed.

John T Smith
Community Expert
Community Expert
March 10, 2020

I will GUESS that the Mark as Spam function... which moves the marked message to an Employee only spam folder... has a bug that also moves all of the replies to the marked message

 

I would use the "move individual message" function to move the spam message to Holding... leaving all other messages intact (as long as that function keeps working properly) and then use Mark as Spam once the message is in Holding