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ChivertonT
Inspiring
April 15, 2009
Question

Matt Chotin on the email problems with this forum

  • April 15, 2009
  • 2 replies
  • 1429 views

In the thread around and about http://tech.groups.yahoo.com/group/flexcoders/message/140998 (the Flex product manager) says that

a) they've tweaked the subject and body templates so things are a little better

b) if they fix the email header problems so that threading works correctly (as it used to) it might take a bit longer than a) did

Why they didn't spot all this before go-live (maybe they did and decided to do it anyway, for what ever reason) I've no idea, and why it's the Flex product manager feeding this back to a community not even on this forum is another exercise I'm backing away from 🙂

    This topic has been closed for replies.

    2 replies

    Mark_A__Boyd
    Mark_A__Boyd
    Inspiring
    April 15, 2009

    ChivertonT wrote:

    In the thread around and about http://tech.groups.yahoo.com/group/flexcoders/message/140998 (the Flex product manager) says that

    a) they've tweaked the subject and body templates so things are a little better

    b) if they fix the email header problems so that threading works correctly (as it used to) it might take a bit longer than a) did

    Why they didn't spot all this before go-live (maybe they did and decided to do it anyway, for what ever reason) I've no idea, and why it's the Flex product manager feeding this back to a community not even on this forum is another exercise I'm backing away from :-)

    I am eagerly awaiting item b).

    <conjecture mode>

    The marketing department seems to have more influence on release schedules than the software engineering teams. If this forum was treated like their software, I suspect the marketing department was pushing to get it online - ready or not. Is this Support Forums CS4?

    </conjecture mode>

    A
    Anonymous
    April 16, 2009

    Mark A. Boyd wrote:


    I am eagerly awaiting item b).

    <conjecture mode>

    The marketing department seems to have more influence on release schedules than the software engineering teams. If this forum was treated like their software, I suspect the marketing department was pushing to get it online - ready or not. Is this Support Forums CS4?

    </conjecture mode>

    <more conjecture>

    Thinking they wanted to keep their promise of going live early in April, and since they were given an official week off (this week) and wanted time to let things settle a bit before that, pushed them out a bit earlier then they otherwise might have. Given there was only two days of testing the email issues (took a long time to get it set up properly) and finding additional issues rather late in the game... it resulted in going live before it really should have. They've paid the price by fielding many unhappy complaints as a result. Tweaking is still ongoing and will be until as many are as happy as it's reasonable to achive.

    </ more conjecture>

    A
    Anonymous
    April 15, 2009

    wtf?!!

    Phillip M Jones
    Phillip M Jones
    Inspiring
    April 15, 2009

    He's saying the forum operators/designers knew the email notifaction are flawed , they know how to fix it, they just haven't made it priority to fix it

    A
    Anonymous
    April 15, 2009

    o.O

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