Skip to main content
Eric Claridades
Eric Claridades
Inspiring
December 14, 2023
Answered

"message@adobe.com"

  • December 14, 2023
  • 4 replies
  • 27796 views

I received this email today from the above address telling me that I have duplicate subscriptions and that I have to delete 1 otherwise I will be charged for both. I did not click the links provided, instead I went to my CC account to have a look. There was no duplicate account. I think this was a scam bait.

 

Has anyone else received such an email?

 

Be careful. Don't click links.

    Correct answer Eric Claridades

    @Eric Claridades 

     

    You can sometimes figure out the real sender from the header in the email. I use Mac Mail and can just click a button that I added to the toolbar, but the method for viewing full headers depends on the email app. I found them for Microsoft, Apple, and Google. If you are using something else I can look it up for you.

     

    https://learn.microsoft.com/en-us/connectivity-analyzer/message-header-analyzer#how-to-view-message-headers

    https://support.apple.com/guide/mail/show-detailed-email-headers-mlhlp1089/mac

    https://support.google.com/mail/answer/29436?hl=en

     

    The (hidden) full header is what phishing teams need to see, which is why we send the suspicious email as an attachment.

     

    Jane


    The email was legit. Sent by: "Amazones" from Adobe to my Adobe-registered Gmail account via Adobe Sydney Australia.

     

    The email was "unsent" overnight - Sydney Australia time.

     

    I don't want to spend any more time on this. Thanks very much for your help.

    4 replies

    A
    andrew_6389
    New Participant
    April 28, 2025

    I just got this one from message@adobe.com 

     

     

    PayPal Order invited you to edit
    If this Charge is not for your Bitcoin buy Quickly inform us +1 (863) 208-7114
    You paid $499.99 USD for Crypto Currency using PayPal. This amount will be auto deducted every month. If this is not authorized by you, Call PayPal Customer Service to cancel at +1 (863) 208-7114 (Toll Free)
      kglad
      kglad
      Adobe Expert
      April 28, 2025

      adobe's not involved with cryptocurrency 

      S
      steve_3212
      New Participant
      September 23, 2024

      Scam I got one too

      kglad
      kglad
      Adobe Expert
      September 23, 2024

      @steve_3212 

       

      be careful. a lot of these are legit.

      kglad
      kglad
      Adobe Expert
      December 14, 2023

      the most active email scammer uses an address similar to adobecare at outlook.com  is that who you received the email from?

      Eric Claridades
      Eric ClaridadesAuthor
      Inspiring
      December 14, 2023

      The email address is the title of my post: message@adobe.com

      kglad
      kglad
      Adobe Expert
      December 14, 2023

      you should check with adobe support about whether you have duplicate accounts.  there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      jane-e
      jane-e
      Adobe Expert
      December 14, 2023

      @Eric Claridades 

       

      You have good instincts!

       

      If you are not sure about the email, send it as an attachment to phishing@adobe.com . To send it as an attachment, start a new email and drag the suspected one into it. The whole email includes more information than forwarding does.

       

      If you are not sure if you have two subscriptions (they may be under different emails), contact Adobe Customer Care, as they are the only ones who can look at your account information. We cannot.


      Try the link to auto-open the Chat:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen  
      Type "agent" and ask for a case number

      If your browser blocks the Chat window, try the troubleshooting tips here:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

      You can also send a post through X (formerly Twitter) to @AdobeCare.

      Do not reply to PMs, which are likely to be scammers.

      Jane

       

      Eric Claridades
      Eric ClaridadesAuthor
      Inspiring
      December 14, 2023

      Thanks. I would've had to apply for another subscription for Adobe to open a new account with one of my other emails. There are a number of steps to finalize a subscription, right up to the payment. There's nothing unusual happening with my accounts - just that one bizarre email - which I already flagged as spam. I just want to give people a heads up.

        kglad
        kglad
        Adobe Expert
        December 14, 2023

        then it would be prudent to keep an eye on your credit card statements to see if a duplicate charge appears.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices