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Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
June 22, 2014
Question

Missing profile photo information, changed format

  • June 22, 2014
  • 1 reply
  • 858 views

When you upload a profile photo, there is no information about the actual size in pixels x pixels, which is crucial when you use PNG og GIF files for crispness. Earlier, the size seemed to be 320 x 320 pixels.

The format has also changed from square to something like 4:3 (width to height), so the bottom part of your old profile photo/image from before the latest change has been cut off.

In addition, it seems impossible to get the same brightness in colours, as if there is some strange colour management or conversion.

It would be nice to have some specific updated information on how to get it right.

    This topic has been closed for replies.

    1 reply

    Claudio González
    Claudio González
    Legend
    June 22, 2014

    Jacob, I had also noticed this and, after several failed trials, I uploaded a new version of my photograph in 4(W):3(H) format. which seemed to solve the problem. However, everything I uploaded in PORTAIT, not LANDSCAPE format was cropped  by the system, which seems odd for a portrait photo. Another point for Jive and against users which would better be warned.

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity ExpertAuthor
    Community Expert
    June 22, 2014

    Did you notice any changes in the colours, Claudio (the photo is much like I remember it so maybe not)?

    Claudio González
    Claudio González
    Legend
    June 23, 2014

    All I can say is that it doesn't look exactly like the original I submitted, but the changes (if any) are subtle.

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