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A
Anonymous
April 28, 2015
Answered

Mistaken PM received

  • April 28, 2015
  • 2 replies
  • 951 views

Hi All:

I was away from the forums for a while and just returned to see I had a message (obviously mistakenly sent to me) by user negale as follows:

"Hi, good morning, I want to cancel my annual order and to download the new order from techsoup the new donation order for the 501 (c)C(3) public tax exemption in which name is Forest Park Restorative Institute Center.  Thanks".


I'm now removing it from my inbox but would like to know:

1.- Is it really a mistakenly sent PM or SPAM (though no links there)?

2.- Shouldn't I have received a notification email when it got to my inbox?

Thanks.

    This topic has been closed for replies.
    Correct answer Dave Merchant

    Probably just a mistake, that user isn't active on the forums.

    Inbox items will generate an email notification if your preferences are set correctly - click your avatar on the top bar and choose Preferences to see what types of content trigger notifications. If they're set to "Yes" then it's likely the email was eaten by a spam filter - because of the very complex reply-to addresses and subject headers, emails from the forums are often tagged as spam. If possible you should whitelist "forums_noreply@adobe.com".

    2 replies

    A
    Anonymous
    April 28, 2015

    I'm now removing it from my inbox...

    Well, I now find myself unable to do that? What gives?

    D
    Dave Merchant
    Legend
    April 28, 2015

    You cannot delete items from your Inbox as they're not yours - the 'message' belongs to the person who created it. Inboxes in Jive are not like email clients, you're seeing the original message, not a copy.

    Once read it'll vanish anyway.

    A
    Anonymous
    April 28, 2015

    Thank you, Dave.

    Since when it's this way? If I remember well I could take that action two years ago?

    D
    Dave MerchantCorrect answer
    Legend
    April 28, 2015

    Probably just a mistake, that user isn't active on the forums.

    Inbox items will generate an email notification if your preferences are set correctly - click your avatar on the top bar and choose Preferences to see what types of content trigger notifications. If they're set to "Yes" then it's likely the email was eaten by a spam filter - because of the very complex reply-to addresses and subject headers, emails from the forums are often tagged as spam. If possible you should whitelist "forums_noreply@adobe.com".

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