A

Anonymous

Question

Moderation and Thread Moving

Forum|Forum|16 years ago
September 3, 2009
6 replies
26567 views

I expressed a concern about moving thread from the Forum Comments (this thread: http://forums.adobe.com/message/2223352#2223352 ) to another area of the forums. The link still resides in the Forum Comments list. I suggested that IF such a move were going to be made, folks should be aware that they are being taken AWAY from the Forum Comments area. I don't feel this is an unreasonable consideration. Yet, my entire post was summarily deleted without any mention that I had even existed.

Will someone please tell me why alerting the viewer that they are going to another area of the forum is such a heinous crime as to be fully deleted without comment?

hopper

This topic has been closed for replies.

Claudio González

Legend

Earlier in this thread, I wrote the following:

Pardon me if I seem insistent, but if the rules are not clear, you can't expect us users to follow them.

I may be too insistent, but the philosophy behind thread moving is everything but clear for me.

We have been repeatedly told in this same thread how useful, nice and polite it is to move threads to their "proper" forums instead of just directing a lost poster to the correct forum. And I was even rudely treated in this thread by two moderators for drawing attention to a moved thread they accused me of highjacking. Although anyone caring to follow the link I gave will see that the moderator of that forum did not delete my messages -i.e., he did not consider I was interrupting the thread- and that the OP was not happy with the moving of the thread to a different forum without being told.

However, this is not my point right now. What worries me is that I have just noticed this thread,

http://forums.adobe.com/thread/490158?tstart=0

where a user redirects the OP to what he thinks is the right forum, another user expresses his doubts about this not being the right forum, and a moderator simply locks the thread because it's not in the right forum (not very politely, but that's just my opinion), and doesn't move the thread at all.

Frankly, I don't understand. Clear rules are easy to follow; variable ones aren't. Or am I missing something?

A

Anonymous

I have to agree with you Claudio, the rules seem to be dynamic. At one point, there is no grey area, only black and white and other times, nothing but grey.

With regards to the thread you linked to, I am curious where *would* be the right forum, given it spans multiple products? I would think that the moderators would not want the poster(s) to "spam" the boards with similar threads, where one well placed thread could catch the eye of many visitors.

A

Anonymous

The poster did repost his question in Illustrator forum and received a few responses. I do agree with Jumpy and Claudio that the origional post should have just been left alone with the first response of telling him to go to Illustrator forum (he/she did).

A

Anonymous

WebX people hated fusetalk and vice versa.

And we all hate jive.

Claudio González

Legend

I am logging in only to express my absolute disapproval for the way two moderators are behaving in this particular thread. The arrogance of one of them, and the ignorance and lack of manners of the other are not only appalling. They are also completely opposite to the spirit of the message by Mr. Walsh in the Announcement on top of the page. Furthermore, they violate several norms in the Forum etiquette and best practices thread: they do not respect others, they have never assumed Hopper is acting in good faith, they do not attract and honor good knowledgeable people. From reading their arguments, it is also patently clear that they are not seriously trying to understand what she wrote and writes; on the contrary, they are constantly misrepresenting or misunderstanding her words.

They may have the force (I deliberately avoided using the word "power") to mutilate and suppress messages and even threads they don't like, and even to ban users, but brute force is not what a true Moderator (the capital M is deliberate, and it is in the honor of those whom we have lost) uses to moderate.

J

Jochem van Dieten

Inspiring

greenjumpyone wrote on 9/3/2009 3:07 PM:

I expressed a concern about moving thread from the Forum Comments (this thread: http://forums.adobe.com/message/2223352#2223352 ) to another area of the forums. The link still resides in the Forum Comments list. I suggested that IF such a move were going to be made, folks should be aware that they are being taken AWAY from the Forum Comments area.

That notification is in the second place in the thread.

Will someone please tell me why alerting the viewer that they are going to another area of the forum is such a heinous crime as to be fully deleted without comment?

Notifying users isn't, that is why the notification is still in the

second place in that thread.

Discussing moderation in threads about other subjects instead of

starting a dedicated thread in the Forum comments forum is.

Phillip M Jones

Inspiring

But some access the forums through a web browser such as Firefox , or opera, iCab, OmniWeb, Safari. Not an al in one such as Seamonkey and there fore don't get the email notifications.

And if they are not aware of the email notices, the notices may go in their mail/news clients Junk mail file. And they would never see them.

The proper thing to to do is to give notice the thread is being moved. a Perfect exmaple was just posted eith last night or this morning in the Acrobat forum. an Adobe employee a a woman, moved a thread but stated she was moving thread to another forum because the question was beyond the scope of the forum the poster was currentl in. I'm sure others that frequent here and there as well can identify the post I m speaking to and give the message indetifier for everyone to read.

A

Anonymous

it was in this thread:

http://forums.adobe.com/message/2220022#2220022

A

Anonymous

and why does an unexpected error occur when i try to report jochem's post to that lost poster as abuse with the following comment:

a moderator should not be allowed to abuse a lost poster in this manner. that same moderator should not be allowed to delete posts pointing out improper behavior. this kind of moderation, where adobe removes posts critical to it's customer service looks very VERY bad to the industry and will reflect poorly on adobe.

J

Jochem van Dieten

Inspiring

dave milbut wrote on 9/3/2009 3:39 PM:

and why does an unexpected error occur when i try to report jochem's post to that lost poster as abuse with the following comment:

a moderator should not be allowed to abuse a lost poster in this manner. that same moderator should not be allowed to delete posts pointing out improper behavior. this kind of moderation, where adobe removes posts critical to it's customer service looks very VERY bad to the industry and will reflect poorly on adobe.

Your comment is longer then 255 characters.

Phillip M Jones

Inspiring

Don't want to be bothered with the effort or no time to do so.

A

Anonymous

where is my post stating unacceptable moderation of the thread where jochem (spelling?) abused a lost poster? or is evedence of such abuse being summarily hidden? must be nice to have that kind of power.

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi

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