Moved out of the US, reluctant to start a new account

Forum|Forum|13 years ago
December 22, 2012
2 replies
2255 views

I've been an Adobe customer since there was an Adobe. I worked in a corporate art department in the States and we were all over Adobe products and services from the beginning.

I've since left that job and moved to the UK as a freelance. I just went to upgrade my Photoshop before the deadline...and the sign in won't let me change my country. I could start a new account, but I feel bad walking away from my old account and 20+ years of customer relationship.

Am I just being silly? I mean, I don't suppose they hand out gold stars, but I don't really want a whole new account and I'd at least like to use my same old email address (which hasn't changed). Is this something somebody behind the scenes can fix? If not, are there any complications that will arise from my upgraded products being registered to a different account than the original? Thanks for any help...

registration

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Jacob Bugge

Community Expert

SWinston,

Is there a reason, or necessity, to change anything at all? If it has anything to do with the country you are currently in, you may have the option of going, or having someone do it for you, back there.

D

Dave Merchant

Legend

Many online storefronts will detect a customer's location by IP address, and will then place limits on the payment options (e.g. if you say you're in the USA you can't pay with a UK bank account). Software is subject to UK VAT, so buying it remotely from the US site and not subsequently paying the duty on 'import' is a crime.

Having said that, if someone is temporarily abroad but retains citizenship of their home nation (along with tax and bank accounts) they can declare the purchase domestically and buy using their US bank or credit card details, just as if they flew back home and walked into a store. A US customer who purchases software in the USA is perfectly entitled to use it anywhere in the world they happen to travel, but they can't directly-declare the purchase as an expense against their UK tax return as it was never 'imported'.

S

SWinstonAuthor

Participant

I'm here for good and I want to pay with my UK credit card and have a box shipped to my UK address. I know, I know...sweet, old-fashioned thing, asking for a physical disk, but I'm a worrier.

Oh, well. I'll drop a line to customer support and, failing that, new account it is. Thanks for your help, everyone.