Skip to main content
G
gatorjim2000
Participating Frequently
May 20, 2010
Question

My account has been split, can't fix it.

  • May 20, 2010
  • 1 reply
  • 1031 views

My account has been split exactly as as described in the thread titled "Why has my account spawned a similar identity?".

My original account screen name set up ages ago is "gatorjim2000". The split account name is "gatorjim2000-ehBrrD".

The gatorjim2000 account shows I have only been a member since Mar. 30, 2010 which is way wrong. All of my points, history, etc. moved over to gatorjim2000-ehBrrD.

I have followed all of the steps suggested in the above referenced thread (multiple times, actually) but the problem still exists.

I would like to have all of my information merged into gatorjim2000 and have gatorjim2000-ehBrrD disappear. Thanks.

    This topic has been closed for replies.

    1 reply

    adobe-admin
    adobe-admin
    Legend
    May 20, 2010

    Please sign out and sign back in. You should then be back in under your original account.

    Thanks!

    G
    gatorjim2000Author
    Participating Frequently
    May 20, 2010

    Well at least I have my original account back. Thanks. But the accounts didn't merge...maybe you can't do that, though.

    Any suggestions when using the forums to avoid this mess?

    adobe-admin
    adobe-admin
    Legend
    May 20, 2010

    Unfortunately, I cannot merge them. If they ever figure out the issue, we might be able to get things merged at that point.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices