My horrible experience with Adobe

I'm not the best writer in the world so forgive me if my story seems boring.

MY STORY

I always enjoyed using Adobe products at my previous jobs. They are so intuitive and easy to use. I decided that i would use my hard earned money and buy a copy to start up a small business of graphic design. I was looking forward using their products and starting up a small business.

My horrible experience happened when i clicked on the "order now" button

This is my story, experience, and advice to Adobe and to anyone else who is thinking about purchasing software from Adobe

MY EXPERIENCE

It happened in July 2014. I had to go through a lot to purchase the software. When i tried to order it, it said there was an error in my order. It gave me a number to call. Okay. Called up but the number wasn't working. hmmm that's wierd. After going to the bank and figuring out that my online purchase wasn't high enough i thought that would fix the problem.

After a stressful week, i went online and purchased the software. When i ordered it, it gave me a message as if the order didn't go through but it took the money out of my bank. So it seemed fine. I was very happy that i finally bought it.

After a few days, i didn't get the confirmation email that they were telling me i would get. I checked my account and didn't find a link to download the software. Okay, maybe there's someone i can talk to. Hmmm...no number? no chat? no nothing?

After searching the forums i found a link to a chat service. That's good. I chatted with someone who was very helpful. He told me i would can email within 24-48 hours. I waited 3 days and no email.

I then chatted with another person. Seemed very similar to the first agent. He said i would receive an email within 24 - 48 hours. I waited patiently. After 3 days of waiting still nothing.

I chatted again with someone. This time there was a technical problem. wait another 3 days.

Chatted again with someone. This time. A whole WEEK?! A WEEK?

Let's add this up. from the date of "purchase" to the date right now its been almost 10 days

So i am here to wait until this "magic email" appears and i receive my money back.

MY ADVICE: USERS

I don't know about regional problems but i would advice you to buy at an Adobe store, not online. It is much safer and more convenient. Using Adobe.com they seem to keep the money for unclear reason and will only return it to you after a certain amount of days. Its not like they are working on it but they need to clear up any transactions before returning the money to you

MY ADVICE: ADOBE

You need to work a lot more on your customer service. i mean A LOT!! To have someone take a few days to find out how to talk to a human being is horrible.

You need to be more considerate to your customers. If someone is spending $1300 dollars on your product, please calm them down and really ensure them you are working on it. Send emails. Call them. Offer them gifts for their inconvenience

Listen to your community. There are many unsatisfied customers. Instead of worrying about how much profit you can make. Worry about how many customers will come back to your product. If there is a replacement for your product, I am certain they will take the other.

MY CONCLUSION

I will be notifying authorities and my financial center if they do not return my money within the time frame they have told me. This is oppression of your customers and it is not right

Thanks for reading my post