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Participant
March 28, 2012
Question

Need help understanding AdobeID, completely confused!!

  • March 28, 2012
  • 1 reply
  • 684 views

So I registered CS5, with my email address.  I wanted to use a new email address so when I went to adobe dot com, under adobeID i changed to the new address.  After that under product registration it doesn't show CS5 anymore, I thought that maybe it was only linked to the old email address as the adobeID so I changed it back but it still didn't show up.  I then processed to change the id to something else and create a new account with the old info, the product registration was back, I should have stopped there but I decided to give it one more try and its gone now, and I have an extra account on adobe that I don't know how to get rid of.  So my quetions are:

How does the registration connect to adobe products (specifically in my case it would be photoshop CS5)?

Can I change the AdobeID or email address its connected to (the email address its currently connected to is to my ISP which I am changing soon)?

How do I close an adobe.com registration that doesn't have any products connected to it?

Anything else that I should know?

Thanks in advance for all your responses.

    This topic has been closed for replies.

    1 reply

    adobe-admin
    Legend
    March 28, 2012

    Please contact Adobe Customer Service directly for these questions. The folks working in Forums do not have access to your personal records or Adobe ID information: http://www.adobe.com/support/contact/

    Thanks!