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John T Smith
Community Expert
Community Expert
August 12, 2016
Question

New forum problem, seems to be related to general slowdown

  • August 12, 2016
  • 2 replies
  • 568 views

When I click to reply to a message, it takes a VERY LONG TIME for the reply screen to show... seems to be a general slowdown

Before the actual reply screen opens, a "tiny" screen shows for several seconds... I've never seen this before today

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    2 replies

    Silkrooster
    Legend
    August 18, 2016

    This happened to me the other night. But only in the forums. I had no problem replying from the inbox. Seams the issue is gone now.

    MadisonLeupp
    Legend
    August 12, 2016

    Hey John,

    Did this continue throughout the day? It has been working OK for me all day.

    Next time it happens could you grab a HAR? Here are the steps on Chrome- Generating a HAR file for troubleshooting – Zendesk Support  Just found them on google if you need them for other browsers.

    Thanks!

    -Madison